Enterprise Inside Sales Representative - Remote

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Job Description:

Job Summary

*This role will be remote/work from home.*

This position is an entry-level sales position responsible for retaining and growing UPS’ legacy Enterprise Accounts.  This position works closely with parent account owners to retain and grow the business.  He/She builds relationships with key decision makers and serves as a customer advocate and subject matter expert.  He/She performs proactive and reactive sales calls to explore customers’ needs and resolve issues.  He/She implements solutions that help customer’s meet their business objectives. He/She enhances customer experience by responding to support requests from internal and external customers in a timely manner, educating customers on UPS’ terms and conditions of service, and following through on commitments.    

Responsibilities

• Responds to and resolves customer support requests, complaints, fraud incidents, and compliance violations.
• Escalates ongoing pickup and service issues with operations (e.g., center and feeder).  
• Collaborates with parent account owners (CSM/SAM/PSM) on strategies and solutions needed to support and grow child accounts.
• Surfaces any child account risks to parent account owners (CSM/SAM/PSM) that need to be escalated at the parent-level.
• Identifies drivers to the business and passes along competitive opportunities to CS/SAM/PSM.
• Maintains knowledge of UPS products and services to develop appropriate sales solutions.
• Qualifies sales leads by exploring customer’s needs and competitive opportunities. 
• Leverages sales support channels to research and resolve customer support requests.
• Educates customers on UPS’s service support channels and UPS Terms and Conditions of service. 
• Coordinates operational support needed by the customer during peak season (e.g., small package and feeder).
• Presents compelling value proposals to potential and existing customers.
• Documents all customer engagements in CRM to include customer contacts, event descriptions, outcomes, and next steps.

Qualifications

• Experience using Salesforce, Microsoft Office products, or equivalent software
• Bachelor's Degree or International equivalent – Preferred
• UPS and/or business-to-business or business-to-consumer sales experience - Preferred

Wage Transparency

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $27.35/hour to $46.50/hour. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

Hired applicants may be eligible for Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.