Position Summary...

The Manager, Process Improvement is responsible for leading and delivering process improvement projects that enhance operational efficiency and productivity. This role involves identifying opportunities, designing solutions, and collaborating with various stakeholders to implement innovative strategies.

 

 

What you'll do...

The Manager, Process Improvement identifies opportunities for improved service or productivity within ecommerce Operations, Replenishment, and Supply Chain processes, and addresses systemic issues through research, data analysis, and associate feedback. This role develops and implements solutions aligned with the overall vision and operations strategy. Defining business requirements to influence product roadmaps and designing proof of concept, pilot, and rollout plans for new processes or technologies is a key responsibility - including advancing inventory deployment, network optimization, and evaluating fulfillment outcomes to identify opportunities that improve service levels, inventory productivity, customer experience, and network efficiency. The position may also involve investigating and testing innovative technology solutions to address operational gaps.

The Manager, Process Improvement defines and improves operational metrics and service levels to measure productivity and customer satisfaction, including in stock, suboptimal shipments, split shipments, and customer promise. Providing guidance and support to various teams, including Product, Technology, Replenishment, Operations, Merchandising, and Transportation, is necessary to meet project schedules successfully. The role may also assist in the development and implementation of change management strategies to support the introduction, adoption, and sustainment of process or technology changes.

The Manager, Process Improvement is responsible for developing and owning governance frameworks, standardizing operational routines, and change management strategies that enable sustainable implementation of business and technology initiatives. This includes providing content for training materials and facilitating training sessions where required. Building relationships with and collaborating with cross-functional counterparts across Product, Replenishment, Operations, Transportation, and Merchandising to share and gather ideas is another aspect of the role. Monitoring and assessing compliance also be part of the responsibilities.

This position is a key support to operational strategies and may consult or mentor managers at various levels on metrics and performance improvement. The Manager, Process Improvement ensures that implemented changes are embedded within teams, closing the loop between inventory decisions, fulfillment outcomes, and replenishment workflows to support continuous improvement and operational excellence.

Qualifications:

• 3+ years of experience in a strategic network optimization or process improvement role
• Previous experience in data analytics, automation, visualization, and storytelling is a must
• Prior exposure to product, machine learning, or forecast modelling is a plus
• Prior experience establishing performance measures, validating solution effectiveness, and driving the adoption of tools and processes that enhance inventory positioning, fulfillment execution, and customer promise outcomes is a plus
• Prior experience working with forecasting model outputs and validating against business strategy and optimal inventory placement based on customer success measures is a plus
• Experience working in large, matrixed organizations or high-stakes programs
• Comfortable with ambiguity and relentless curiosity 
• Exceptional communication skills and ability to translate business needs into system requirements and process flows
• Bachelors or Masters degree in a relevant field is a plus

Leadership Expectations:

Respect the Individual:

Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports workplaces where associated feel seen and connected through a culture of belonging, so all associates thrive and perform; contributes to an environment allowing everyone to bring their best selves to work.

Demonstrates engagement and commitment to the team, developing others through feedback, coaching, mentoring, and developmental opportunities; and recognizes others’ contributions and accomplishments.

Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact and listens attentively to a range of audiences; and demonstrates energy and positivity for own work.

Acts with Integrity:

Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).

Follows the law, our code of conduct and company policies, and encourages others to do the same; supports an environment where associates feel comfortable sharing concerns; reinforces our culture of non-retaliation; listens to concerns raised by associates and takes action; acts with accountability for achieving results in a way that is consistent with our values.

Is consistently humble, self-aware, honest, and transparent.

Serve our Customers:

Delivers results while putting the customer first and applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.

Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.

Strive for Excellence:

Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.

The pay range for this position is $91,900.00 - $126,390.00. Pay will be determined based on relevant experience.

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L’échelle salariale pour ce poste est de 91,900.00 à 126,390.00. La rémunération sera déterminée en fonction de l’expérience pertinente.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1940 Argentia Rd, Mississauga, ON L5N 1P9, Canada

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