Customer Service co-ordinator

Kettering

Hours - Monday to Friday full time - office based

Salary - £25,000-£28,000 plus good benefits to include a generous pension scheme, 25 days annual leave, Christmas shutdown, Extra day off for your birthday, Free parking

 

Our Kettering based company is recruiting a Customer Service Co-ordinator on a permanent basis.  They are looking for a self-motivated, organised individual with a flexible approach and a passionate personality that is committed to providing excellent levels of service to their customers.

Working within a precise and customer focused manner you will facilitate all actions and communications at after sales stage. You will deliver high levels of customer satisfaction both internally and externally and ensure the smooth running of the customer service function.

In return the company offers the chance to work for an exciting fast-paced organisation with a great team environment, which gives individuals the opportunity to grow within the business.

Your responsibilities will include:

• Processing all orders gained by the sales team ensuring all information is gathered from the customer and documented accurately
• Manage all orders after point of sale, continuously monitor stock levels, allocate projects ready for delivery and organise customer call offs
• Liaise with Despatch, Purchasing and other company personnel to fulfill customers projects on time and in full
• Ensure we meet all customer project deliveries
• Dealing with incoming calls in a friendly and professional manner
• Maintain the smooth running of the customer service tasks, continually evaluating and suggesting improvements in internal processes
• Process extras, spare parts and quick orders in a timely manner to ensure lead times are met
• Investigate any questions and queries on potential complaints in detail
• Deal with customer complaints promptly and efficiently ensuring a satisfactory resolution for all parties following clear investigation
• Complete weekly reporting on customer service KPI’s
• You may be required to carry out other tasks necessary for the smooth running of the business

Key Skills & Attributes:

• Methodical & structured approach to tasks
• Ability to manage multiple tasks through to completion
• Have a positive, problem-solving attitude to all challenges
• Excellent telephone manner
• Able to produce professional and grammatically correct correspondence
• Work well under pressure
• A great can-do attitude and a real desire to deliver `best practice` customer service
• Excellent communication skills
• Strong IT skill’s, Excel and Word proficient

If this sounds like you, please apply here, or call Kim to find out more.