RMA Coordinator

About Us: Ocean Optics is a fast-paced, high performing and high growth organization that was recently named one of Orlando's Best Places to work!  Our people thrive in an inclusive, innovative, and collaborative culture.  Join our team of instigators of the possible where WE MEASURE WHAT MATTERS .For more information please visit http://www.oceanoptics.com

ABOUT THE OPPORTUNITY

Step into a dynamic role where problem-solving meets customer satisfaction as an RMA Coordinator. In this position, you’ll be the crucial link in handling customer product returns—receiving them, processing the necessary documentation, and ensuring they are directed to the appropriate manufacturing line.

The ideal candidate thrives by balancing multiple tasks while maintaining clear and timely communication with sales, customer support, and production teams. Your attention to detail and commitment to customer service will be key in tracking and managing RMAs throughout the process. Reporting to the RMA Manager, this role is based at our Family Park location in Shanghai. Ready to make an impact? Join us in delivering top-notch solutions to our customers!

Specifically, this role will:

• Maintain the work area and equipment in a clean and orderly condition and follow prescribed safety regulations.
• Complete tasks as directed by manufacturing schedules with minimum supervision.
• Conducts visual receiving inspection to ensure incoming products meet expectation i.e. quantity, part number.
• Reviews and receives incoming shipments and verify quantity and other identifying information against the receiving paperwork. i.e customer name, RMA number, PO number.
• Creates RMA notes and production order. Moves RMA to proper value stream.
• Follows up with CS for updates from technicians and relays all required and prudent information in a timely.
• Updates RMA notes as information flows back from CS team.
• Verifies technician notes and parts, along with quantity, used to fix RMA are in RMA notes correctly.
• Verify production job is closed and assign raw material to the job to backflush inventory prior to releasing for shipment.
• Verify all material is together and prepare shipment for release to the warehouse team.
• Sorts and process scrap on a weekly basis.
• Assists and supports the CS department in the professional and timely response to inquiries.
• Other duties as assigned.

ABOUT THE CANDIDATE

Our ideal candidate should bring experience and knowledge and possess the following:

• Minimum 1-year related factory experience (Good fresh graduate can be considered)
• College diploma or above qualification; CET-4 holder is preferred.
• A major in Chemistry, Engineering, Optics, Mechanical or equivalent is a must.
• Strong attention to detail, ability to multi-task, and ability to work alone with close ties to multiple teams.
• Team player with a can (and will) do attitude.
• Able to work with little or no supervision.

• Electro-Optical assembly background a plus.
• Proven ability to multi-task and prioritize activities within an environment of fast-paced periods of competing deadlines and fluctuating workload.
• Be proficient with Microsoft Office (Word、Excel、Outlook).

ABOUT THE COMPANY

Ocean Optics pioneered miniature spectrometers and deliver spectral solutions to researchers, OEMs, and industrial customers, also designs and builds industrial-grade photonics systems for material inspection, chemical identification, and quality assurance.

At Ocean We Measure What Matters, and our Mission is to design precise photonics systems to solve customer measurement challenges to make the world safer, cleaner, and healthier. We have discovered, refined, and delivered new approaches to solving problems with spectroscopy and imaging technologies. Backed by deep experience, we are working within applications including biomedical, semiconductors, research & science, industrial, environmental, food & agriculture, and safety & security. We partner with customers to achieve ambitious goals, leveraging the power of light for advancement in health, safety, and the environment.

With more than 200 employees worldwide, including in the US, Europe, and Asia, we leverage the wealth of knowledge from a diverse and multidisciplinary team, which drives our growth and high performance. Ocean Optics is a subsidiary of Halma plc, an international market leader in safety, health, and environmental technology.

ABOUT THE PERKS

Ocean Optics offers a comprehensive compensation package and health and wellness benefits. Also, as a member of the Halma Group of companies (www.halma.com), our employees enjoy excellent career development, networking, and advancement opportunities worldwide.

EQUAL OPPORTUNITY EMPLOYER

Ocean Optics is an equal opportunity employer.  Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.