Job Responsibilities:
System Monitoring and Maintenance
- Monitor system performance and ensure optimal operation.
- Perform routine maintenance tasks.
- Identify and resolve system issues promptly.
- Ensuring OS system security software is kept up to date.
- Ensuring OS system patches are applied and up to date.
User support
- Provide support to end-users for system related issues.
- Interact with users to determine new requirements.
- Designing and implement new requirements.
- Assist in training users on the operation of the systems.
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Documentation and Reporting
- Document troubleshooting steps and solutions for future use.
- Develop user manuals, how to guides and training materials for the systems.
- Update documentation regularly to reflect system changes and updates.
Required Qualifications:
- Bachelor/Diploma in Computer Science / Engineering
Preferred Experience:
Job-Specific Skills:
- Basic knowledge of networks.
- Basic knowledge of computer hardware.
- Familiarity with general OS systems and Office software.
- Ability to troubleshoot software issues.
- Ability to write and execute SQL queries.
- Understanding of relational databases. (e.g. MS SQL, Oracle, MySQl)
- Basic experience with an object-orientated programming language (e.g. C#, Python)