SAP S/4HANA Finance Application Reliability Lead

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Technology Product & Platform Management

Job Sub Function:

Reliability Engineering

Job Category:

Scientific/Technology

All Job Posting Locations:

Beerse, Antwerp, Belgium

Job Description:

• SAP S/4HANA Finance Application Reliability Lead

At J&J MedTech, we are modernizing our ERP landscape by transitioning from traditional solutions to SAP S/4HANA, enabling our MedTech business to advance its digital transformation.

We are recruiting for the role of AMS Finance Function Module Lead.

In this role, you will support application maintenance for the global SAP S/4HANA Finance system and help ensure reliable, efficient service recovery when disruptions occur. You will be responsible for service level management, application and technology portfolio management, incident and problem management, knowledge management, compliance activities, continuous service improvement, and optimizing application maintenance through intelligent automation and artificial intelligence.

Our team brings together technology professionals across multiple locations. Based in Beerse or Diegem, Belgium, Maidenhead, UK, or Limerick, Ireland, you will collaborate closely with business partners, Product Line Owners, application teams, infrastructure partners, and external vendors.

Key Responsibilities

Service Reliability, Availability and Capacity

• Ensure reliable and predictable application services through proactive monitoring of availability, performance, and capacity, in close collaboration with application and infrastructure teams
• Oversee the overall process to ensure that requests are accurately documented and assigned to the appropriate teams for resolution, facilitating efficient handling and tracking.

Major Incident Coordination

• Coordinate major incident response to restore services quickly and minimize business impact through effective collaboration and clear communication with resolver teams and vendors

Problem Management

• Own end to end Problem Management across the application portfolio, driving effective root cause analysis and corrective actions to reduce repeat incidents and operational risk

Observability and Automation

• Drive observability maturity by proactively reviewing system health, performance, and capacity indicators to detect risks early and prevent service degradation
• Continuously evaluate and refine processes to enhance efficiency and user satisfaction with focus on intelligent automation, shift left to self-service and maximize the use of artificial intelligence solutions.

Operational Governance & Continuous Service Improvement

• Provide governance and oversight across core service management, security, change, knowledge, vendor, and continuous improvement processes to ensure reliable, compliant, and efficient operations

Qualifications

Required Qualifications

• 7+ years of experience in IT Service Management, Application Operations, Reliability Engineering, or Production Support roles within large enterprise environments.
• 3–5+ years of hands‑on experience supporting ERP applications in a production environment, preferably within Supply Chain, Finance
• Practical understanding of ITIL practices, particularly Incident, Problem, Change, Request, and Service Level Management.
• Experience working in multi‑supplier environments and coordinating vendor performance.
• Good communication skills, including structured communication during incidents.

SAP / S4 HANA Experience

• Experience triaging operational issues across applications, system integrations, background jobs, performance, and capacity.
• Understanding of SAP S/4 Finance Configuration & Maintenance
• Hands‑on experience performing proactive SAP system health, performance, and capacity reviews to drive preventive and corrective operational actions.
• Ability to assess business impact of incidents across Finance operations.

Preferred Qualifications

• SAP FICO professional certification, with demonstrated experience supporting related integrations, including Vertex and Indirect Tax Chain Flow Accelerator.

• Exposure to monitoring, observability, or automation practices.
• Certifications such as reliability/SRE‑related training.
• Experience in regulated environments (e.g., healthcare or life sciences).
• Applied AI / genAI fluency and technical understanding, helping translate concepts into real‑world use cases

Key Competencies

• End‑to‑end operational ownership with focus on reliable outcomes
• Analytical and structured problem‑solving approach
• Effective coordination and communication with business partners
• Ability to balance operational delivery with continuous improvement
• Proactive, risk‑aware decision making

What This Role Offers

• Responsibility for day‑to‑day service reliability and operational performance within a defined SAP Supply Chain and mixed ERP application portfolio.
• Opportunity to apply and strengthen service management and reliability practices in a complex enterprise environment.
• Hands‑on involvement in problem management, major incidents, and operational follow‑through.
• Close collaboration with business, product, infrastructure, and vendor teams to support stable operations.
• Practical exposure to reliability, observability, and operational risk management

What Johnson & Johnson Offers

Working at Johnson & Johnson isn’t just a job — it’s an opportunity to build a fulfilling career with a purposeful global healthcare company guided by Our Credo!

As part of the Johnson & Johnson family, you’ll benefit from:

• A meaningful and rewarding career contributing to healthcare solutions that impact patients’ lives every day
• Competitive total rewards, including salary, annual bonus, and a strong pension and insurance package  
• Flexible working arrangements supporting work‑life balance
• Comprehensive health, wellbeing, and mental wellness programs, including on‑site and virtual fitness options
• Paid maternal and parental leave and family‑friendly policies
• Access to learning, development, and internal career opportunities across Johnson & Johnson’s global organization
• Opportunities to engage with local community initiatives and social impact activities
• An inclusive, collaborative workplace, working with diverse, international teams

Johnson & Johnson is an equal opportunity employer. We value diversity and inclusion and are committed to creating an environment where everyone is respected, supported, and able to contribute their best work.

We are committed to providing reasonable accommodations to individuals with disabilities throughout the application, interview, and hiring process. If you require an accommodation to participate in the recruitment process, please let us know, and we will work with you to support your needs.

Required Skills:

Preferred Skills:

Consistency, Developing Others, Green Manufacturing, Human-Computer Interaction (HCI), Inclusive Leadership, Leadership, People Performance Management, Performance Measurement, Process Control, Product Development Lifecycle, Product Reliability, Quality Processes, Risk Management, Root Cause Analysis (RCA), Software Development Management, Software Reliability Engineering, Standard Operating Procedure (SOP)

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Required Skills:

 

 

Preferred Skills:

Business Behavior, Critical Thinking, Data Savvy, Green Manufacturing, Human-Computer Interaction (HCI), Industry Analysis, Personal Development, Process Optimization, Product Reliability, Project Management, Quality Processes, Root Cause Analysis (RCA), Six Sigma, Software Development Management, Software Reliability Engineering, Technical Writing, Technologically Savvy

  

 

The anticipated base pay range for this position is:

€72,500.00 - €115,230.00

 

 

Benefits:

In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.

 

*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.