Program Manager, Graduate Advising

Position Title:

Program Manager, Graduate Advising

Time Type:

Full time

Position Summary and Qualifications:

The Program Manager for Graduate Advising will oversee, manage and track all phases of student advising for multiple MBA and MS programs within the Haub School of Business. Serving as a primary academic advisor for returning students, the Program Manager plays a pivotal role focused heavily on aligning enrollment management and course scheduling with fiscal and academic objectives. This includes guiding students through course selection and matriculation while closely monitoring course registration to meet enrollment forecasts and financial targets. The incumbent works with various departments to resolve a myriad of student issues to minimize attrition, and helps produce course schedules that maximize program revenue. Additionally, they ensure compliance with all university policies and deliver high-quality customer service to enhance the overall student experience.

Essential Duties & Responsibilities: 

• Serves as the Academic Advisor for students enrolled in graduate programs including, but not limited to: Pharmaceutical & Healthcare Business MBA/MS programs, Food Marketing MBA/MS programs, M.S. in Health Administration (MHA), M.S. Health Informatics, MHA/Health Informatics Dual Degree, and M.S. Public Accountancy (MPA) guiding students through class selection and matriculation of all program requirements for graduation.

• Coordinates with supporting departments (Registrar, Student Accounts, Information Technology etc.) to address students’ administrative needs throughout their graduate program experience.  

• Effectively communicate with faculty to ensure that syllabi are provided and Canvas sites are open to students with sufficient time for them to purchase course materials and complete pre-work.

• Will assist with enrollment forecast and course scheduling for designated programs. Critically important from a fiscal perspective, will monitor the registration of all courses to maintain forecast objective and expected SJU fiscal contributions. Will advise administrative team and department Chairs on producing and updating semesterly course schedules. 

• Support the recruitment/admissions process as needed, coordinating and facilitating acceptance procedures honoring all HSB and AACSB requirements. He/she may work with new students, providing orientations to prepare them for course registration, accessing university portals Nest, Canvas and Zoom, steps for course cancellation/withdrawal, graduation requirements, recommended sequential flow of classes, etc. 

• Collaborates with graduate business staff, GA’s and student workers to produce weekly communications. 

• Provides continuous support for communications to students, alumni and associated groups. 

• May advise on marketing efforts and work on the development of all program collateral materials including, brochures, orientation folders, sell sheets, invitations, company-specific initiatives trade show materials, special events materials, etc. 

• May meet with potential corporate partners to recruit new students through on-site events. The expected point of entry for these meetings may be the support of current students, alumni or industry contacts.

Minimum Qualifications:

Required

• Bachelor’s degree and 3-5 years of experience in an administrative support role

• Strong organizational and interpersonal skills. 

• Excellent customer service skills and temperament are critical. 

• Effective presentation skills are a plus. 

• Accountability and the ability to follow a growth agenda are essential. 

Physical Requirements and/or Unusual Work Hours:

• Normal physical requirements: walking, standing, sitting, light lifting with care (assistance should be sought if too heavy) of boxed office supplies, etc.

• Position may require occasional weekend hours in exchange for flex time. Occasional evenings hours as required for student Orientations, Open Houses, and campus events.

Pay Transparency:

The estimated pay range for this position is $52,000-$56,225 annually. Offered salary will be commensurate with work experience and educational background.

Notice to Out of State Applicants:  

eveningSaint Joseph’s University may only consider applicants from Pennsylvania, New Jersey, New York (not including New York City zip codes), and Delaware (Delaware residents must regularly be present for over 50% of work time on an SJU campus).  If an employee must relocate to meet these conditions, financial assistance may be available but is not guaranteed.

Saint Joseph’s University is a private, Catholic, Jesuit institution and we expect members of our community to be knowledgeable about – and to make a positive contribution to – our mission. Saint Joseph’s University is an equal opportunity employer that seeks to recruit, develop and retain a talented and diverse workforce. The University is committed to the diversity of its faculty and staff so that our students, our disciplines and our community as a whole can benefit from the multiple perspectives it offers. The University seeks qualified candidates who share our commitment to equity, diversity and inclusion. EOE

Saint Joseph’s University prohibits discrimination on the basis of sex in its programs and activities, including admission and employment, in accordance with Title IX of the Education Amendments of 1972. The Title IX Coordinator is responsible for overseeing compliance with Title IX and other civil rights laws and regulations. To contact the Title IX Coordinator, e-mail [email protected], visit Campion Student Center suite 243, or call 610-660-1145. To learn more about the University’s Title IX policies, the process for filing a report or formal complaint of sex discrimination, sexual harassment, or other form of sexual misconduct, and the University’s response to reports and/or formal complaints, please visit www.sju.edu/titleix. Inquiries may also be directed to the Federal agency responsible for enforcing Title IX, the U.S. Department of Education Office for Civil Rights.

Applicant Information & Disclosures

Please review this article of important information pertaining (but not limited) to: Background checks, the Form I-9, Equal Opportunity Employment (EOE), and Title IX.

Pay Transparency & Benefits Overview

Read more about the university's approach to pay and benefits transparency.