Facilities Coordinator

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Facilities Coordinator position is responsible for systems administration of a maintenance management system, managing a variety of vendors and services, ensuring our day to day facility operations run smoothly, and leading small to medium facilities improvements and refresh projects. Primary duties will include working with the Facility Management team to handle routine facility related operations, including creating, managing, and verifying work orders, managing and clearing work order flags, and proficient management / coordination of and with maintenance technicians and 3rd party providers. You’re a self-starter, a cool-under-pressure problem-solver and never hesitate to roll up your sleeves to get the job done.

Beyond the tactical facilities components of this job, you also have a special eye for detail and a knack for creative problem solving. You take pride in making our space both beautiful and functional, and know how important even the tiniest details are to making a space great.

Facilities:

• Oversee daily work order review; follow up on work orders to ensure successful service delivery and customer experience

• Respond to any reactive maintenance and repair requirements in a timely manner.

• Schedule and manage vendor performance of all Preventative and Recurring Maintenance activities for assigned properties

• Manage various other vendors as necessary.

• Crosstrain in all avenues of Office Experience teamwork (including Logistics and Purchasing, Events and Programs, etc.)

• Maintain liaison with facilities technicians and other management regarding work execution, necessity of altering schedules and manpower status

• Manage and maintain facility management tasks as assigned

• Execute and document preventative maintenance processes in your office

• Assist with small facilities refurbishment and improvement projects locally and partner with your office managers to execute and communicate about the work

• Confidently prioritize projects and maintenance issues to ensure work gets resourced and completed in a timely and successful manner

• Maintain a detailed database of Client’s operations, equipment, furniture, rules and regulations and work order processes

• Manage and process all facilities related invoices ensuring they are paid in a timely manner

• Document & track all facilities expenditures within your assigned offices

• Assist with quarterly facilities budgets

• Manage facilities work order tools such as CMMS

General:

• Develop ongoing relationships with building management, building engineers and service providers (ranging from General Contractors to Furniture vendors to Pest Control)

• Assist in meeting or exceeding Site KPIs

• Be prepared to cover responsibilities during team vacations and as attendance increases for team or company events.

• Occasionally be on-call for weekend/evening/morning facilities projects and emergencies

• Develop and leverage positive working relationships with cross-functional teams.

• Be responsible for answering, monitoring, and closing office work orders and tickets in a timely manner.

Communication and Relationship Coordination:        

• Cultivate and maintain a positive working relationship with client representatives and service providers at each assigned property. Provide accurate and prompt assistance to all customer inquiries and requests with a commitment to maintain a spirit of hospitality

• Act as an interface with the client / sites remotely

• Ensure appropriate and prompt follow up with customers, technicians, and vendors

• Interface with Vendors including providing direction/information to vendors, facilities staff and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption. Provide Vendor Coaching on Corrigo

Systems Administrator Duties

• Responsible for supporting the account team, overseeing proper system use and configuration to meet internal and client objectives

• Manage the JLL Corrigo work order process, systems and associated data continuity, as it specifically relates to central and facility management/reporting and maximizing Corrigo capability

• Manage operations to mitigate operational risk

• Support the development and production of monthly, quarterly, annual, and ad-hoc account reporting.  Reports include work order activity, scheduled maintenance, service level compliance, labor reporting, project reporting, incident reporting and training

 

Required Qualifications

• High school diploma or GED

• 2–3 years of experience in facilities operations or a related field

• Proven project management, prioritization, and organizational skills with the ability to multitask and work independently under time constraints

• Strong vendor management, customer service, and interpersonal communication skills

• Ability to maintain professionalism in high-pressure situations

• Experience creating or customizing administrative reports

• Experience using facilities ticketing tools

• Strong attention to detail and independent decision-making skills

• Proactive, solution-oriented mindset with the ability to solve problems creatively and efficiently

Preferred qualifications

• General computer skills, including Google Workspace and Excel

Work Schedule:

• Location: Onsite at Richmond, VA

• Work Shift: First Shift

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

50,300.00 – 75,500.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Richmond, VA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Accepting applications on an ongoing basis until candidate identified.