Shop Manager

ABOUT THE ROLE

Location: Vancouver store

Status: Full Time

Compensation: $70,000-$75,000/hr

Position Summary:

The Kith- Treats Shop Manager plans and oversees the daily operations of their assigned Treats shop. Consistently lead and manage a team of Counter Associates to improve customer service, by ensuring the customer’s needs are met and any complaints are resolved in a timely manner. The Shop Manager will be expected to maintain a high standard in their shop by focusing on team training & development, operational efficiencies and maximizing sales and profitability. The Shop Manager is responsible for partnering with the appropriate HQ partners on the following: inventory, staffing, and overall business matters.

RESPONSIBILITIES

Primary Responsibilities:

• Communicate daily objectives with the staff and adjust accordingly to business needs.

• Ensure the team’s performance, appearance, and attendance meet the company’s standards.

• Reconcile daily, weekly, and monthly sales as well as overall commission.

• Complete and audit supply orders as the business requires.

• Perform daily banking tasks.

• Oversee the accuracy of all deliveries and communicate and resolve any discrepancies found.

• Audit all storage to ensure compliance with any Food & Safety requirements.

• Continuously audit overall cleanliness and hygienic standards of store front, food prep, and storage areas as required by the Department of Health.

• Train and develop the staff to meet all Kith and Kith- Treats standards.

• Accurately forecast business trends to ensure proper staffing and scheduling is in place.

• Recruit and hire staff as needed, in partnership with HR and other appropriate HQ business partners.

• Process store/shop payroll as required by the company.

• Oversee the Shop’s housekeeping responsibilities including but not limited to, dusting, sweeping, collection of trash, and other tasks traditionally associated with standard food & beverage operations.

• Continuously communicate with HQ business partners. This includes but is not limited to; Human Resources, Marketing, Operations, Accounting/Payroll, Store Design and Ownership

• Oversee and assist with housekeeping responsibilities, which include but not limited to, dusting, sweeping, collecting trash, and other tasks traditionally associated with standard food & beverage operations.

 

Special Projects/Tasks:

• On rare occasions travel to support other stores or HQ, as required by the business.

• Oversee the preparation and execution of any in-store events.
   

REQUIREMENTS

Availability:

• Open & flexible availability, including but not limited to evenings, overnights, and weekends as well as Holidays.

• Availability to consistently work weekends, special projects, drops/releases or as the business’ needs require.

Licenses/Certificates:

• Valid Food Handler Certificate/License is required.

• Valid Smart Serve Certificate/License is required.

Experience:

• 2-3 years in a customer-facing managerial role

• 2+ years in the Food & Beverage industry

• 1+ years using industrial kitchen equipment

• 1+ years in a retail/apparel operations role is a plus

• 1+ years managing a sales/commission driven team is a plus

 

Skills/Abilities:

• Comprehensive computer skills and experience with Google Suites

• Efficient multitasker and delegator

• Ability to perform business math and accounting

• Ability to lift and move 13.61 kgs.

• Ability to perform standard tasks that are related to retail operations including but not limited to, bending, twisting, and climbing ladders/step stools.

• Ability to stand and walk for prolonged periods of time.

Professional Characteristics:

• Efficient and effective communicator

• Organized

• Comfortable with following up and holding themselves and others accountable

 

Personal Characteristics:

• Responsible and reliable

• Career driven

• A people-person