Beer Steward

Job Summary

As a Beer Steward, you understand that craft and international beers provide a broad spectrum of styles and flavors, and that inspired guests seek out alternatives to mainstream products. With so many choices, our guests appreciate the knowledge and perspective embodied in our Beer Stewards. Your passion for sales is as strong as your passion for unparalleled guest service. To thrive in this position, you should be a team player. You know that you are only successful when those around you are set up for success. You are eager to support an amazing team, have the drive to grow your career in leadership and have the ability to inspire those around you.

Job Description

Experience Required: 1 to 3 years
Experience Desired: Strong customer service experience required
Education Desired: High school diploma or equivalent
Certification or Licensing Required: Completion of Beer Steward & Connoisseur Certificate program is strongly preferred
Lifting Requirement: Up to 50 pounds
Age Requirement: At least 21 years of age

Job Responsibilities

• Demonstrate strong knowledge, interest and passion for products and services associated with the role.
• Understand and adhere to all relevant local, state and federal laws/guidelines as well as company policies. Responsible for reporting any incidents in violation of these guidelines or policies.
• Attend and conduct daily team huddles as directed by Team Leader.
• Maintain safety as the top priority in all aspects of our work, for our Team Members, guests, and products.
• Enable unparalleled guest service by leading the team by example, constantly striving to delight and surprise our guests, vendors, and stakeholders.
• Oversee inventory and product merchandising within the department.
• Possess expertise in "beer pairing" -matching beer with food to maximize the tastes of both.
• Possess a passion for beer, brewing, and guest service.
• Perform all functions of a Team Leader in his/her absence, when necessary and where appropriate.
• Direct Team Members by using work lists as well as understanding and performing all duties required to include directing, overseeing and evaluating all training of new and current Team Members.
• Write department orders, monitor ordering, and supervise stocking and receiving with latest tools and technology/automated ordering systems.
• Track and reduce out of stocks and participate in taking of physical inventories.
• Utilize all available tools to help reduce and eliminate shrink.