Korea CSM Leader, Director

1. Delivering Value Through Customer Success Plans Ensure every managed customer has a documented, high‑quality Customer Success Plan aligned to customer business outcomes and value realization. Drive consistent execution of Success Plans across onboarding, adoption, value delivery, and renewal phases. Review Success Plans regularly to confirm progress, measurable value, and alignment with customer priorities. Hold CSMs accountable for using Success Plans as the system of record for customer strategy and execution. Ensure customers achieve strong product adoption aligned to their intended business use cases. Ensure CSMs are proactive in identifying customers suitable for references, advocacy, and storytelling. Ensure 100% of ARR and Deferred ARR are assessed for risk in accordance with Risk Management guidelines. Ensure all renewal and mitigation plans are documented, reviewed, and governed according to Risk Management standards. Ensure Strategic Business Reviews (SBRs) are used consistently to: Support renewal and growth conversations Ensure consistent execution of Customer Success motions and operating cadence across the region.