Training Specialist, 6-Month Duration Role

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Customer Management

Job Sub Function:

Internal Customer Service Training

Job Category:

Professional

All Job Posting Locations:

Charlotte, North Carolina, United States, Dallas, Texas, United States, Horsham, Pennsylvania, United States of America, Orlando, Florida, United States of America, Phoenix, Arizona, United States, Pittsburgh, Pennsylvania, United States of America, Raleigh, North Carolina, United States, Titusville, New Jersey, United States of America

Job Description:

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

We are searching for the best talent for a Training Specialist to be located in Pittsburgh, PA; Raleigh, NC; Charlotte, NC; Orlando, FL; Phoenix, AZ; Horsham, PA; Dallas, TX; or Titusville, NJ. 

Purpose:

J&J Innovative Medicine is seeking a 6-month duration-based Training Specialist to support Project Impact and PSC University by delivering high‑quality instructor-led and virtual training for Patient Service Center (PSC).  This role focuses on effective training delivery, learner engagement, and readiness. The Training Specialist delivers approved Project Impact curricula as designed, reinforces performance expectations, and provides feedback to support continuous improvement. In addition to facilitation, the role will also support Project Impact training logistics, including the coordination and execution of the instructor-led training cohorts.  

Responsibilities:

• Assist in organizing and coordinating in-person training logistics.

• Deliver Project Impact training (instructor-led, virtual, and blended) aligned with defined curricula, learning standards, and operational needs.

• Prepare sessions using approved materials and facilitator guides.

• Support learner assessments, knowledge checks, and readiness evaluations.

• Track attendance and completions accurately in coordination with Learning Operations.

• Provide structured feedback on learner performance and training effectiveness.

• Participate in train‑the‑trainer sessions.

• Escalate learner readiness or delivery concerns as needed.

• Up to 30% travel required.

• Other duties as assigned.

Required Qualifications:

• A minimum of 2 years of experience in training delivery, facilitation, coaching, or related roles.

• Well versed in MS Office Products (Teams, SharePoint, MS Word, PPT, Excel, etc.)

• Event planning and/or logistics experience.

• Strong facilitation & presentation skills (in-person & virtual).

• Experience supporting frontline or customer facing roles.

• Strong communication, engagement, and adaptability skills.

Preferred Qualifications:

• Experience in pharmaceuticals, life sciences, healthcare, or regulated environments.

• Experience supporting contact centers, customer service, or frontline operations.

• Background in Learning & Development

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

Required Skills:

 

 

Preferred Skills:

Adult Learning Theory, Analytical Reasoning, Business Behavior, Coaching, Communication, Cross-Functional Collaboration, Curriculum Development, Customer Support Operations, Customer Support Trends, Customer Training, Data Reporting, Execution Focus, Facilitation, Training Administration, Training Delivery Methods, Training Needs Analysis (TNA), Training People

 

 

The anticipated base pay range for this position is :

$65,000.00 - $104,650.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).


Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year

Holiday pay, including Floating Holidays –13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave – 80 hours in a 52-week rolling period10 days

Volunteer Leave – 32 hours per calendar year

Military Spouse Time-Off – 80 hours per calendar year

For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits