Executive, Process Improvement and Support

Company :

Chubb Malaysia Sdn Bhd

• Monitor and schedule monthly invoicing.

• To ensure the Invoicing Team has proper documents in placed (within

Company’s Sales Policies) before proceeding with Sales Order Creation,

Invoicing and Issuance of Credit Note for sales reversal or reduction of sales.

• To process, keep records and retrieve sales documents for invoicing

purposes.

• To ensure all invoices are efficiently and accurately invoiced to the right

entity on time, by coordinating with the respective HOD and customers

(especially banks) on Purchase Orders and acknowledged Customer Service

Report/ Handover Certificate (CSR/ HCC) to ensure prompt payment.

• To review the invoicing progress and outstanding Sales Order and

completed adhoc jobs in hand with the Invoicing Team on weekly basis,

especially on those completed jobs which need to be invoiced for the

month.

• To review invoicing process flow from time-to-time to identify the areas for

improvement and flag if any risks in order to optimize the efficiency.

• To monitor and reduce the issuance of Credit Notes on monthly basis.

• To work closely with Technical Team on all the customer’s requirement to

ensure the information are reflected accurately in all the digital reports.

• To manage customer’s complaints and feedback, becoming the connection

between the Billing Officers and Customers, so that the complaints could be

resolved in shortest time possible. The tracking and monitoring should be

continue until the Close Out stage.

• To maintain cordial working relationship with interdepartmental peers,

subordinates, vendors and customers.