Sales Assistant

Summary

A well-established international company is seeking a bilingual Sales Assistant to join its Torrance office. This position is responsible for supporting day-to-day sales operations through customer service, sales administration, order processing, inventory management, domestic and international shipping coordination, and general office support. The successful candidate will work closely with customers, vendors, logistics providers, and internal teams to ensure efficient business operations while contributing to the company's continued growth.

Responsibilities

• Process sales orders, purchase orders, invoices, and other related documentation accurately and in a timely manner.
• Provide professional customer service by responding to inquiries via phone, email, and other communication channels.
• Prepare quotations, product information, and other sales-related documents while supporting the sales team throughout the sales process.
• Follow up with customers and business partners regarding orders, deliveries, and general inquiries.
• Assist in preparing sales presentations, marketing materials, catalogs, promotional materials, and other business documents.
• Support marketing initiatives, trade shows, exhibitions, and other promotional events as needed.
• Coordinate domestic and international shipments by working with logistics providers, carriers, and internal departments.
• Monitor shipment schedules, track deliveries, and communicate updates to customers and internal stakeholders.
• Prepare and maintain shipping documentation while ensuring timely processing of related administrative tasks.
• Assist with inventory control, inventory records, and periodic inventory counts.
• Generate sales reports and maintain accurate records using Microsoft Office and internal business systems.
• Maintain organized sales, shipping, and administrative records in accordance with company procedures.
• Provide general office and administrative support, including document preparation, data entry, filing, and coordination with other departments.
• Support communication between customers, vendors, logistics providers, and internal teams to ensure efficient business operations.
• Research market trends, competitor activities, and industry developments to support business activities.
• Participate in process improvements and contribute to the efficiency of daily operations.
• Perform other related duties and special projects as assigned.

Qualifications

• Associate’s degree or equivalent work experience
• Experience in sales administration, customer service, order processing, or related office support
• Prior experience in logistics, shipping coordination, or inventory control is a plus
• Fluent-level Japanese and business-level English or above
• Strong communication, organizational, and multitasking skills
• Proficiency with Microsoft Office, especially Excel, Word, Outlook, and PowerPoint
• Experience with ERP, accounting, or order management systems is preferred
• Ability to work well in a team-oriented environment

Flexible work arrangements, including flexible scheduling and hybrid work options, may be available in accordance with company policy.

Preferred Candidate Profile

The ideal candidate has strong Japanese communication skills and experience in sales administration. Experience in logistics, shipping coordination, or inventory control is a plus, but not required.