Assistant Visitor Services Operations Manager, M+ Museum

M+ is a museum dedicated to collecting, exhibiting, and interpreting visual art, design and architecture, moving image, and Hong Kong visual culture of the twentieth and twenty-first centuries. Located in Hong Kong’s WestK, we are one of the leading museums of modern and contemporary visual culture in the world. The museum reflects our unique time and place, building on Hong Kong’s historic balance of the local and the international to define a distinctive and innovative voice for Asia’s twenty-first century. 

This is a fixed-term contract position of 2-year with possibility for renewal subject to organisational needs and individual performance.

You will be responsible for:

• assisting the Manager in overseeing the daily operations of the museum, including managing Information Desk, cloak room, galleries and lobby area;
• assisting the Manager in establishing the operations procedures and standard and achieving M+ standard and KPIs under institution safety guidelines and compliance;
• leading a diverse background team including part time staff, volunteers and strive to provide world class visitor services and provide timely feedback and motivation to team members;
• working closely with other frontline counterparts to provide seamless visitor experience, resolving any emergency incidents or situations and handling visitor’s complaints and issues following a set of protocols and reporting procedures;
• assisting in monitoring the cost control on inventory or other service equipment;
• supporting the Manager in facilitating the staff training, workshop, focus group and round table discussion as well as the ad hoc programs/events;
• facilitating visitor research for dissemination across M+ teams;
• performing other duties as assigned by supervisor when deemed necessary; and
• performing any duties from time to time as reasonably as assigned by M+.

You should:

• possess a recognised university degree in business management, marketing, hospitality management, or equivalent;
• have around 5 years of relevant experience in hospitality sector or other relevant industry;
• possess proven front-of-house or customer-facing operations experience, preferably in sizable venues;
• be flexible, adaptive to change, creative and presentable;
• possess positive and can-do attitude with good problem- solving skills, be able to multi-task and work under high pressure environment;
• be able to communicate effectively with wide ranges of audiences and broad types of messages;
• required to work on evenings, weekends and public holidays, according to the duty roster assigned as shift duty is required;
• possess strong interpersonal, verbal and written communication skills in both English and Chinese, knowledge of Putonghua or another language is an advantage.

For interested parties, please submit your application with detailed CV on or before following date. Applicants are encouraged to submit their applications as soon as possible. The review of applications will continue until post is filled.

23-07-2026

Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep confidence of all personal data in not less than the standards applicable to us. Applicants not being invited for interview within 4 weeks from the submission date may assume their applications unsuccessful.

All related information will be kept up to 24 months and all personal data will be destroyed afterwards.

For more information, please visit https://www.westk.hk or contact:

Catrina Mok /+852 22000006