End User Technology Specialist

RMIT Vietnam is seeking a End User Technology Specialist to oversee the delivery and continuous improvement of end-user technology platforms at RMIT Vietnam, supporting both staff and students through effective management of enterprise hardware, software, and digital workplace services.

WHY JOIN RMIT VIETNAM?

At RMIT Vietnam, international exposure meets real-world impact through strong industry and government collaboration. Working at RMIT means building a meaningful career while creating impact in a high-performing environment.

Further insight into our mission, impact and global connections is available in the RMIT Vietnam Profile.

WHAT WE OFFER

• Competitive remuneration VND package for Vietnamese candidates.

• 13th month Tet bonus

• Private Health insurance for you and your family, plus Personal Accident Insurance

Other benefits

• Generous annual leave, career leave, volunteer leave and public holidays (Christmas and Tet Holidays)

• Professional development and career advancement

• Access to state-of-the-art facilities and resources

• A vibrant and diverse campus life and more!

POSITION SUMMARY

This position is accountable for leading the technology team that supports the enterprise technology for end users (staff & students). The scope includes managing end user related technology: education hardware & software, Printing service, end user’s devices management & software package deployment. This role will also be responsible for driving continuous improvement through automation, defining and operating end user technology.

Key Accountabilities Summary

• Specialist in end user platforms of the IT Customer Service team for the enterprise software and hardware that serve end users (Papercut, Windows/Apple management & deployment tool (SCCM/intunes), Critrix VDI, Office 365 suite, Adobe suite, etc.).

• Oversee the day-to-day operations of the end user technology platforms which includes delivering and meeting established and agreed service levels. This will include monitoring workload and high level report reporting on key related metrics. This role will also act as technical and process escalation for the team. In consultation with IT Customer Services Manager, re-design and/or update relevant end user policies and necessary documentation for RMIT Vietnam.

• Develop and upskill the team in terms of knowledge and skills to achieve measurable impact.

• Lead, and coordinate a range of internal end user technology projects,

• Partner with information security to define and enforce software compliance through tools and process.

• Work closely with the Senior IT Team and play a leading role in building functional excellence and growing the ongoing maturity of the IT team’s operating model.

• Role model University values, and the attributes of an IT team member.

• Other duties commensurate with the scope of the role.

Key Selection Criteria

• Bachelor’s degree or equivalent experience.

• Minimum of 5 years of hands-on technical experience supporting end user’s technology.

• At least two years of supervisory experience, with ability to motivate and mentor team members.

• Hands-on experience with Active Directory, Group policy, Windows 10+, Microsoft Office 365 suite, Azure AD, SCCM packing & deploy, Intune, PowerShell and Apple deployment tool, Papercut.

• Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.

• Good working knowledge of ticketing tools (ServiceNow).

• Takes proactive ownership and works with sense of urgency

• Ability to provide innovative solutions to key clients across the organisation, with a focus on continuous improvement.

• Team player with a strong customer service focus.

• Well-developed interpersonal skills, including coordination, liaison, negotiation, and multicultural communication.

• Keen attention to detail with ability to manage own time well, and prioritise competing work demands, effectively.

• Excellent verbal and written communication skills in English and Vietnamese with a wide variety of stakeholders.

• Demonstrated ability to work with confidential information

• Demonstrated superior knowledge and experience in using computer software such as Microsoft Word, Excel, Power Point and Access

• Appointment to this position is subject to passing a Working with Children check.

• Ability to display appropriate behaviours in line with the position, RMIT Values and RMIT Leadership Model.

More information is available in the Job Description.

HOW TO APPLY

To be considered for this role, it is mandatory to submit both a resume and a cover letter. Please click on the 'Apply' link provided in this Job Ads to initiate the application process.

Please note that we will be running a rolling recruitment process, so please apply as soon as possible.

Compliance Requirements

All academic appointments at RMIT Vietnam must meet University and local regulatory requirements, including English proficiency, background checks, and (for international candidates) eligibility for a work permit.

English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS (General) with a score of at least 6.0 (or equivalent, as outlined in the Recruitment, Selection and Onboarding Guidelines).

Further guidance will be provided during the recruitment process.

RMIT UNIVERSITY COMMITMENT

RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a duty of care to report wellbeing concerns about students through the designated channels and uphold the code of conduct. RMIT Vietnam expects all staff members to comply with its Code of Conduct, policies and procedures, which relate to legal and regulatory requirements and our ways of working.

IMPORTANT NOTICE:

• Please ensure that your application is submitted through our Workday system on the RMIT Careers page. We do not accept applications through other means.

• RMIT Vietnam will never request any fees or payments during the application process. Be vigilant about scams asking for payment to apply.

• For any questions or support, feel free to reach out to our Talent Acquisition team at [email protected]

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