Medical Assistant Lead, Express Care

Description

About Jordan Valley Health:

Jordan Valley Health (JVH) is a mission-driven organization dedicated to improving the health of individuals and families in underserved communities. We provide comprehensive healthcare services including primary medical, dental, vision, and behavioral health. Our mission is simple: Improve our community’s health through access and relationships. By working collaboratively with partners and continually innovating, JVH strives to be a leader in providing essential healthcare for the underserved, ensuring everyone in our community has access to quality healthcare.

Job Summary:

The Medical Assistant Lead serves as the clinical and operational leader for Medical Assistants and designated support staff. This role combines direct patient care responsibilities with leadership duties, including staff scheduling, payroll review, attendance management, onboarding, competency development, workflow oversight, and compliance monitoring.

The Medical Assistant Lead works within a team-based care environment to ensure efficient clinic operations, exceptional patient service, regulatory compliance, and adherence to Medical Assistant scope of practice. The Lead acts as a liaison between frontline staff, providers, and leadership while supporting organizational goals related to patient access, quality outcomes, employee engagement, and operational efficiency.

Key Responsibilities:

Essential Leadership Responsibilities

Staff Leadership & Supervision

• Provide day-to-day leadership and support for Medical Assistants and clinical support staff.
• Monitor workflow, staffing assignments, and patient flow throughout the clinic.
• Assist with onboarding, orientation, training, and competency validation of new staff.
• Coach employees regarding performance expectations, workflows, customer service standards, and organizational policies.
• Identify training opportunities and assist with corrective action plans as directed by leadership.
• Serve as a role model for professionalism, teamwork, and patient-centered care.
• Participate in interviewing and hiring processes when requested.
• Collaborate with managers regarding staffing needs, employee concerns, and operational improvements.

Workforce Management Responsibilities

Scheduling & Staffing

• Develop and maintain clinic staff schedules to ensure adequate coverage.
• Coordinate daily staffing assignments, breaks, lunches, and provider support schedules.
• Manage schedule adjustments related to vacations, leave requests, call-ins, and unexpected staffing shortages.
• Monitor staffing patterns and recommend adjustments to improve operational efficiency.
• Assist with after-hours and weekend coverage planning as applicable.
• Ensure staffing aligns with clinic volumes and provider schedules.

Payroll Administration

• Review employee timecards for accuracy and completeness.
• Monitor attendance, tardiness, missed punches, and overtime utilization.
• Verify payroll data prior to submission.
• Ensure appropriate coding of regular hours, PTO, sick leave, holiday pay, and other leave categories.
• Communicate payroll discrepancies to employees and management.
• Assist staff with timekeeping system questions and corrections.

FMLA and Leave Administration Support

• Support managers and Human Resources in tracking employee leave usage.
• Monitor attendance and communicate leave-related concerns to management and HR.
• Ensure employee absences are documented according to organizational policy.
• Assist with staffing plans related to FMLA, ADA accommodations, workers' compensation, and extended leaves.
• Maintain confidentiality of all employee medical and leave information.
• Coordinate return-to-work schedules and temporary staffing plans when directed by management.
• Note: Final determinations regarding FMLA eligibility, leave approvals, ADA accommodations, and disciplinary actions remain the responsibility of Human Resources and designated leadership.

Clinical Responsibilities

• The Medical Assistant Lead performs all duties within the scope of practice permitted by state regulations, organizational policy, provider delegation, and demonstrated competency. Responsibilities may include:
• Rooming patients.
• Obtaining and documenting vital signs.
• Collecting patient histories.
• Medication reconciliation.
• Preparing patients for examination and procedures.
• Administering medications and immunizations as ordered by licensed providers.
• Performing point-of-care testing.
• Collecting laboratory specimens.
• Executing provider orders within Medical Assistant scope.
• Assisting with patient education.
• Coordinating referrals and follow-up appointments.
• Managing patient communication and care coordination activities.
• Supporting population health and preventive care initiatives.
• Maintaining accurate and timely documentation within the electronic health record.

Medical Assistant Scope of Practice Compliance

• The Medical Assistant Lead is responsible for promoting safe clinical practice and ensuring staff work within authorized scope. Responsibilities include:
• Monitor delegation practices consistent with applicable state laws and regulations.
• Ensure Medical Assistants perform only duties for which they are trained, competent, and authorized.
• Maintain required certifications and competencies.
• Monitor compliance with infection prevention standards.
• Ensure adherence to OSHA, HIPAA, CLIA, and organizational policies.
• Participate in quality improvement and patient safety initiatives.
• Report compliance concerns to leadership promptly.
• Medical Assistants under supervision may not independently assess, diagnose, interpret diagnostic findings, establish treatment plans, or perform duties requiring professional licensure beyond their legal scope.

Quality & Operational Oversight

• Monitor clinic quality indicators and workflow metrics.
• Assist with audits, inspections, and accreditation activities.
• Support implementation of process improvement initiatives.
• Ensure exam rooms, equipment, and supplies are appropriately maintained.
• Monitor inventory levels and coordinate supply ordering.
• Assist with readiness for regulatory surveys.

• Medical and Prescription Drug Coverage: Three comprehensive plan options (Buy-up, Base, and High Deductible) through UnitedHealthcare's Choice Plus network, covering various deductibles and out-of-pocket limits. Includes access to telemedicine services via Teladoc.
• Health Savings Account (HSA): Available for employees in the High Deductible Plan with employer contributions and tax advantages.
• Flexible Spending Account (FSA): Options for both healthcare and dependent care FSAs, allowing pre-tax contributions for qualified expenses.
• Dental and Vision Coverage: Dental insurance through Cigna’s DPPO network and vision coverage through EyeMed’s Insight network.
• Retirement Plan: Pre-tax and Roth 403(b) retirement plans with a 5% employer match starting after 30 days of employment.
• Life and Disability Insurance: Basic Life and AD&D insurance provided at no cost, with the option to purchase additional coverage. Long-term and short-term disability insurance are also available.
• Employee Assistance Program (EAP): Free confidential support for personal and professional challenges, including counseling and crisis intervention.
• Additional Voluntary Benefits: Options for critical illness, accident, hospital care, and pet insurance through MetLife.
• Pay on Demand Available.

• Nine paid holidays per year.

Requirements

Required Qualifications:

• Minimum two years of Medical Assistant experience 
• Current Basic Life Support (BLS) certification required within 90 days of hire

Preferred Qualifications:

• Graduate of an accredited Medical Assistant program preferred.
• Minimum one year of leadership, preceptor, charge, or supervisory experience preferred
• Experience with electronic health records
• Experience in ambulatory or primary care settings preferred
• Current Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), National Certified Medical Assistant (NCMA), or equivalent credential preferred