Full-Time Customer Service Rep Dispatch - 2nd Shift l Salary + Overtime l Employee-Owned

Description

Drive Your Career Forward with Inontime!

At Inontime, we don’t just offer jobs—we build careers. As an employee-owned company (ESOP), every task you do helps shape a stronger future for our customers, our communities, and you.

We’re currently looking for a 2nd Shift Customer Service Representative to join our team in a full-time role. If you’re reliable, customer-focused, and bring a positive attitude to every shift, we’d love to meet you. This role is unique as it can be a steppingstone to a long-term career in logistics sales. 

What We Offer: 

• Salary + Overtime Pay
• Shift Premiums (extra pay for hours worked between 6:00 PM – 5:00 AM)
• 100% Employee-Sponsored Health Insurance (starts on Day 1)
• Monthly Profit Sharing
• Employee Stock Ownership Plan (ESOP)
• 401(k) with 4% Company Contribution (no match required)
• Paid Training & Onboarding
• Company-Provided Uniforms
• Paid Time Off (PTO)

Available Shift: 

• 2nd shift 
• Monday–Friday Schedule

This entry-level position is perfect for someone interested in launching a career in logistics and sales. You'll begin by supporting our customers and internal operations.

What You’ll Do:

• Communicate with customers via phone and email regarding shipments, scheduling, and service updates
• Enter and manage shipment details in our Transportation Management System (TMS)
• Coordinate with internal teams (dispatch, warehouse, carriers) to ensure timely deliveries
• Resolve customer issues and troubleshoot problems in a timely manner
• Maintain accurate customer records and assist in quoting logistics services
• Learn company services, pricing structures, and industry regulations
• Identify potential sales opportunities and support the outside sales team
• Participate in training and eventually shadow sales reps on client visits  

At Inontime, we believe in doing things differently, starting with how we take care of our people. Join a company where you’re not just a dispatcher, you’re an owner.

Ready to grow with us? Apply today and start your journey in logistics and sales!

Pay Transparency: Listed pay reflects actual total earnings for this role, including overtime, profit sharing, bonuses, and company paid retirement contributions. It does not include the value of other benefits like company-paid health, disability, and life insurance.

Requirements

  What We’re Looking For:

• High school diploma or GED required; associate or bachelor’s degree preferred
• Customer service or logistics/transportation experience is a plus, but not required
• Strong communication, problem-solving, and time management skills
• Tech-savvy and comfortable learning logistics software (TMS, CRM, etc.)
• Team player with a proactive attitude and willingness to learn
• Valid driver’s license and ability to travel for future sales responsibilities