Technology Specialist I

Under supervision, performs a wide range of technical duties, typically in a help desk environment, to provide effective support for assigned technology functional area; troubleshoots and resolves system/application related support requests pertaining to maintenance and administration of computer hardware and software and telecommunications systems to meet business needs. This classification serves as a first-level responder. As experience is gained, incumbents may provide desktop support duties under close supervision.

This is the entry-level class in the Technology Specialist series. Incumbents perform more routine tasks and duties assigned to positions within this series. Employees at this level are not expected to perform with the same independence of direction and judgment on matters allocated to the journey level. Duties are primarily limited to more routine/basic assignments such as serving as a first level responder for hardware/software issues, receiving trouble calls, troubleshooting basic problems such as connection or printer issues, and installing software. This classification is distinguished from Technology Specialist II in that the latter classification performs field/desktop support, and more complex technical duties.One (1) year of experience providing technical support of computer applications and equipment. OR Associate’s degree from an accredited college or university with major coursework in computer science, information technology, or a related field. Possession of an approved information systems technology certificate, or completion of an approved information systems training course may substitute for all or part of the above required education.

LICENSES AND OTHER REQUIREMENTS:

Valid California Driver’s License.

A valid driver’s license may be required at the time of appointment and employees may also be required to drive their own vehicle and provide proof of liability insurance as per Vehicle Code VC § 160020. Individuals who do not meet this requirement due to a disability will be reviewed on a case-by-case basis.
 
 This position may require pre-employment drug test, physical examination, and fingerprinting for a background investigation.
 
 The County of Imperial does not unlawfully discriminate on any prohibited basis under state or federal law including prohibitions listed in title VII, the Age and Discrimination and Employment Act, section 504 of the Rehabilitation Act of 1973, the Fair Employment and Housing Act, and the Americans with Disabilities Act.
 

If you feel you have a need for special arrangements due to a disability in order to participate in the recruitment process, call (442) 265-1148 or call California Relay Service at 7-1-1.

 *NOTE: IF YOU BELIEVE YOUR CIVIL RIGHTS IN EMPLOYMENT MATTERS HAVE BEEN VIOLATED AT ANY TIME DURING THE COURSE OF YOUR CONSIDERATION FOR EMPLOYMENT, CONTACT THE EQUAL EMPLOYMENT OPPORTUNITY OFFICE, 940 W. MAIN STREET, SUITE 101, EL CENTRO, CA 92243, PHONE: (442) 265-1017 (DO NOT CALL THIS NUMBER FOR GENERAL EMPLOYMENT OR JOB APPLICATION INFORMATION).
 
 About Imperial County: Imperial County is located in the Imperial Valley in the southeast of California, bordering Arizona and Mexico, with the Colorado River forming the County’s eastern boundary. Imperial County is a major agricultural center, producing half of the nation's winter vegetables, as well as extensive renewable resources, such as geothermal, wind, and solar. Off-road enthusiasts are drawn to the Imperial Sand Dunes Recreation area, and the Colorado River is a popular destination for watersports, including fishing, boating, and water skiing. Fans of the popular movie, The Return of the Jedi, will recognize the Algodones Sand Dunes, where the movie was filmed.