- Salary
- $47k+/yr
- Location
- 50 Bridge Street, St. Augustine, FL, US
- Type
- Full-time
- Department
- Customer Service
- Education
- High School
- Source
- GovernmentJobs
Description
Receives telephone communications relating to Customer Service Division matters – utilities, parking, tour guide licenses, and cashier. Assists customers over the phone, making referrals to supervisor when request is beyond individual’s range of authority or to the appropriate division or department.
Meets with customers at drive-through and/or front counter regarding utility accounts, parking questions and other division matters. Handles customer complaints, questions, and requests in a professional, knowledgeable, yet firm manner.
Accurately takes and enters payments from customers at the drive-through window and via the mail for utility accounts, rent, parking tickets, ParkNow cards, various licenses and other division matters using the utility billing, cash receipting, parking ticket, and ParkNow card charging software.
Assists Customer Service Representative II and Assistant Customer Service Supervisor daily as the need arises. Proficient in utility billing procedures to assist the Customer Service Representative II as the need arises or to assume the position responsibilities in the absence of the Customer Service Representative II.
Performs online credit checks/reports and lien searches. Handles transferring balances of accounts.
Counts coins from parking meters and pay stations and balances these to reports along with Parking Supervisor. Balances cash drawer each day.
Knowledgeable of all sections of the City Code relating to the Customer Service Division’s responsibilities.
Performs all other duties as assigned.
High School diploma required; two years experience in related billing or customer service preferred; positive demeanor required; ability to accurately enter computer data and use standard office machines; ability to accurately count money, make change and enter data into computer; ability to communicate with the public in a courteous and intelligent manner; ability to remain composed and calm while dealing with dissatisfied customers.
Driver's License Requirement: NONE
