IJP – Team Leader & SME UPA Technohub

Job Title:

IJP – Team Leader & SME UPA Technohub

Job Description

🌟 Now Hiring: Team Leader & SME UPA Technohub

Join our growing team and take the next step in your career!
We are currently looking for passionate, driven, and results-oriented individuals for our Retail account for the following roles:
Team Leader
Subject Matter Expert (SME)
If you have strong leadership skills, account knowledge, and a passion for helping teams succeed, we’d love to hear from you.

🧩 Roles and Responsibilities

Team Leader

• Drive team performance and ensure achievement of KPIs
• Coach, mentor, and support agents in meeting performance goals
• Monitor attendance, productivity, and quality performance
• Conduct huddles, feedback sessions, and performance reviews
• Partner with Operations, Training, and Quality teams to drive results

SME

• Serve as the go-to person for process and product-related concerns
• Provide floor support and assist agents with customer issues and escalations
• Help improve team performance through guidance and knowledge sharing
• Support new hires, nesting, and refresher sessions
• Coordinate with Team Leaders and support groups for process updates

✅ Why Join Us

Career growth opportunity

• Build your leadership and account management skills
• Take on a key role in driving team and business success

Collaborative environment

• Work with supportive leaders and high-performing teams
• Be part of a dynamic and engaging workplace

Exciting retail account exposure

• Gain valuable experience in a fast-paced and customer-focused environment

Location:

PHL Quezon City - UP Ayala TechnoHub Bldg F, 2nd Flr

Language Requirements:

Time Type: