Front Desk Coordinator - Dermatology

Description

Department: Front Office / Patient Services
Reports To: Provider

Employment Type: Full-Time

Position Summary

The Dermatology Front Desk Coordinator is responsible for creating a welcoming, professional patient experience while supporting the daily operations of the practice. This position serves as the first point of contact for patients and is responsible for appointment scheduling, patient check-in and check-out, phone management, insurance verification, payment collection, and administrative support.

The ideal candidate is organized, personable, detail-oriented, and able to multitask in a fast-paced medical environment while maintaining excellent customer service.

Hours

Monday-Thursday: 7am-5pm

Key Responsibilities

Patient Experience & Reception

• Greet patients and visitors in a friendly and professional manner.
• Manage patient check-in and check-out processes.
• Verify patient demographics, insurance information, and required paperwork.
• Answer incoming calls and respond to general patient inquiries.
• Address patient concerns and direct questions to the appropriate team members.
• Maintain a clean, organized, and professional reception area.

Scheduling & Appointment Coordination

• Schedule new and established patient appointments.
• Coordinate appointments for consultations, skin checks, follow-ups, and dermatology procedures.
• Manage provider schedules, appointment confirmations, cancellations, and rescheduling.
• Monitor appointment availability and assist with maintaining efficient patient flow.
• Schedule follow-up appointments as recommended by providers.

Insurance & Administrative Duties

• Verify insurance eligibility and benefits.
• Obtain necessary referrals and authorizations.
• Collect copayments, deductibles, and outstanding patient balances.
• Maintain accurate patient records in the electronic medical record (EMR) system.
• Process payments, scan documents, and assist with medical records requests.
• Support daily administrative and financial reconciliation procedures.

Communication & Teamwork

• Communicate effectively with providers, medical assistants, and management.
• Relay patient messages and requests to appropriate team members.
• Coordinate patient needs between the front office and clinical staff.
• Assist with scheduling and operational challenges.
• Support a collaborative, organized, and professional work environment.

Requirements

Qualifications

• Previous medical front desk or customer service experience preferred.
• Dermatology or specialty medical office experience is a plus.
• Strong communication and interpersonal skills.
• Excellent organization and attention to detail.
• Ability to multitask in a fast-paced environment.
• Basic computer skills and ability to learn EMR systems.
• Familiarity with insurance verification, scheduling, and payment processing preferred.
• Professional, dependable, and patient-focused demeanor.

Professional Expectations

• Provide friendly, respectful, and professional patient service.
• Maintain accuracy and efficiency in scheduling and administrative responsibilities.
• Demonstrate reliability, punctuality, and accountability.
• Maintain patient confidentiality and follow HIPAA requirements.
• Communicate clearly and professionally with patients and coworkers.
• Follow established office policies and procedures.
• Demonstrate initiative and follow through on assigned responsibilities.

Key Performance Expectations

Success in this role includes:

• Creating a positive patient experience.
• Maintaining accurate scheduling and patient records.
• Handling calls and patient inquiries in a timely manner.
• Supporting efficient patient flow and minimizing delays.
• Completing check-in, check-out, and payment processes accurately.
• Working collaboratively with clinical and administrative staff.

Additional Information

This position requires the ability to sit and stand throughout the workday, operate standard office equipment, and work effectively in a busy medical environment.

This job description outlines the primary responsibilities of the position. Additional duties may be assigned based on the needs of the practice.

BENEFITS:

At Bareskin Dermatology, we believe a satisfying work environment makes our teams more successful at delivering the care and compassion needed. We offer: 

• Competitive salaries and benefits 
• Opportunities for growth and development 
• PTO accrual 
• Health, Vision, and Dental Available with HSA & FSA options 
• Employee appreciation and recognition 
• 401K option 
• Branded clothing discounts 
• Company paid LTD & employee life insurance 
• Employee discounts on treatments, supplements and products