Activations Clerk

Location: Harare

Job Type: Full-Time

Role Overview

Our client is looking for a detail-oriented and organised Activations Clerk to coordinate and process customer activations for Starlink services. The successful candidate will be responsible for customer onboarding, processing service activations, maintaining accurate records and liaising with internal teams to ensure a smooth and efficient customer experience.

Key Responsibilities:

Processing and managing Starlink service activations for new customers.

Verifying customer documentation and service eligibility before activation.

Registering customers and allocating accounts within internal systems.

Coordinating with technical teams to ensure successful and timely service activation.

Capturing and updating customer, kit and service information accurately in CRM and activation systems.

Ensuring accurate allocation of Starlink kit serial numbers to customer accounts and maintaining activation records.

Responding to customer queries relating to activations, onboarding and service status.

Liaising with sales, finance and technical teams to resolve activation-related issues.

Communicating activation timelines and requirements to customers.

Ensuring activations comply with company policies, reseller requirements and relevant regulatory guidelines.

Validating activation information, identifying discrepancies and escalating issues where necessary.

Preparing daily and monthly activation reports and monitoring activation turnaround times and service performance.

The ideal candidate should have:

Strong attention to detail and a high level of accuracy when handling data and documentation.

Excellent analytical and problem-solving skills.

Strong verbal and written communication skills.

Good customer service and interpersonal skills.

The ability to coordinate multiple tasks and work effectively with different departments.

Strong organisational and project management skills.

The ability to work under pressure and meet service delivery timelines.

Good document processing and administrative skills, particularly in relation to finance and IT records.

Familiarity with CRM systems and activation platforms will be an advantage.

Qualifications, Experience and Competencies:

A Bachelor's degree in Business Studies and Computer Science (BScIT), Electronic Commerce or a related field.

Excellent analytical, communication and project management skills.

Previous experience in customer onboarding, administration, data management or service activation would be an advantage.

A valid driver's licence will be an added advantage.