- Location
- PHOENIX, AZ, US
- Workplace
- Onsite
- Type
- Full-time
- Department
- Healthcare
- Education
- High School
- Closing date
- Today
- Source
- iCIMS
Description
Our Company
PharMerica
Overview
PharMerica is hiring full-time Pharmacy Customer Service Specialists in Phoenix, AZ!
As a Pharmacy Customer Service Specialist you will serve as a key connection between the pharmacy, facilities, providers, and healthcare teams. You’ll answer questions, coordinate refill and delivery requests, gather patient information, assist with provider communications, and help resolve issues in a timely and professional manner.
Candidate must be willing to obtain a Pharmacy Trainee registration with Arizona's Board of Pharmacy prior to their start date.
Work Location (100% Onsite)
📍 8826 N 23rd Ave, Suite C-3, Phoenix, AZ 85021
Training Schedule: Monday – Friday 11:00am – 7:30pm
Benefits & Perks You’ll Love
- Health, Dental, Vision & Life Insurance – Comprehensive coverage
- Company‑Paid Short & Long‑Term Disability – Peace of mind guaranteed
- Flexible Schedules & Paid Time Off – Because balance matters
- Tuition Reimbursement – We invest in your growth
- Employee Discount Program & DailyPay – Perks you can use every day
- License Fee Reimbursement – We’ve got your pharmacy tech license fees covered
- 401(k) Plan – Invest in your future
- Pet Insurance – Care for your furry family members
Why PharMerica?
At PharMerica, you’ll join a team that values diversity, fosters work‑life balance, and contributes to stronger communities. If you’re passionate about service excellence and looking to make a real difference, we’d be excited to welcome you into the PharMerica family!
This position will be posted for a minimum of 7 business days.
Responsibilities
Our Customer Service Specialist coordinates communication between pharmacy, providers and facilities while resolving prescription issues in a timely, efficient, courteous, responsive, reliable, and respectful manner.
This person will:
- Answer all incoming contact center calls within defined response time standards
- Document call details accurately in accordance with standard operating procedures
- Provide information on products, services, retail locations, and service line inquiries based on customer needs
- Meet established quality assurance standards and performance metrics
- Resolve customer complaints and support problem-solving to achieve satisfactory outcomes
- Process orders, route calls to appropriate resources, and follow up as necessary
- Maintain flexibility to support varying duties and operational needs
Qualifications
• High School diploma or equivalent and two (2) years of call center experience, or two (2) years of related experience including at least six (6) months in a fast-paced environment• Associate’s degree or higher and one (1) year of call center experience, or equivalent experience• Experience in customer-facing roles within home care, healthcare, financial services, insurance, claims, billing, or call center environments preferred
- Strong customer service orientation
- Effective verbal and written communication skills
- Active listening skills and ability to remain composed under pressure
- Attention to detail and organizational skills
- Ability to manage multiple tasks and meet performance expectations
- Problem-solving and conflict resolution skill
- Ability to adapt to changing priorities and varying schedules
- Knowledge of medical terminology, claims, and accounts receivable preferred