- Location
- London, England, United Kingdom · published
- Workplace
- Hybrid
- Type
- Full-time
- Department
- IT
- Source
- Workable
Description
Starling is the UK’s first and leading digital bank on a mission to fix banking. Our vision is fast technology, fair service, and honest values – all at the tap of a phone, all the time. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.
We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.
We’re looking for a Content Designer to join our team and shape the experience our customers get in the Starling app. From notifications and navigation to FAQs and T&Cs, you’ll be responsible for writing and editing the messages we need to get across in a clear, concise, and consistent way. You’ll help drive behaviour at every stage of the customer lifecycle, maintain copy quality and consistency, and build a product that changes the way people bank – for good.
Hybrid working
We have a hybrid approach to working here at Starling – our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. For this role, we're asking that you attend the office a minimum of 1 day per week.
What you’ll be doing
- Crafting precise, accessible, and on-brand copy for the Starling app, online bank, and customer comms
- Getting under the skin of complicated concepts and finding ways to explain them clearly
- Working closely with product designers, managers, and user researchers to create intuitive and effective customer experiences
- Conducting research to inform and review copy decisions, and advocating for the best experience for all our users
- Exploring solutions that satisfy regulatory requirements and meet customer needs
- Spotting and solving content design problems, and maintaining consistency – including in all the nooks and crannies
- Developing guidance, templates, and frameworks to scale the impact of content design at Starling