Hiring.Camp

Principal AI Solutions Architect/Technical Lead

iSupport Worldwide

·
Location
Pasig, Metro Manila, Philippines · published
Type
Full-time
Department
Engineering
Seniority
Lead
Source
Workable

Description

KEY RESPONSIBILITIES

• AI Agent Product Ownership: Serve as product lead and architect for enterprise Copilot Studio

agents. Translate business needs into agent designs, own the roadmap and guide agents from

prototype through production rollout in Microsoft Teams and Microsoft 365.

• End-to-End Solution Architecture: Design complete AI solutions across Copilot Studio, Azure AI

services, Power Platform and enterprise systems. Identify technical dependencies, risks and

integration points early, and make and document sound architectural decisions.

• Agent Architecture and Grounding: Design grounded, retrieval-augmented (RAG) agent

architectures built on structured, trustworthy knowledge sources. Define orchestration patterns,

including specialized sub-agents, actions, connectors and integrations with enterprise systems.

• Client Discovery and Solution Proposals: Lead client discovery conversations. Turn business

problems into clear technical solutions and write client-friendly proposals that set out scope,

approach, assumptions and expected outcomes.

• Pilot Ownership and Estimation: Scope proofs of concept and pilots, develop effort estimates and

delivery plans, and take solutions from discovery through implementation, keeping estimates and

scope aligned as work progresses.

• Technical Leadership: Guide and mentor other developers, establish technical standards, coding

and design conventions and review practices, and support the broader delivery team in shipping

high-quality solutions.

• ALM, Governance and Security: Establish and run governed DEV/QA/PROD deployment using

managed solutions and application lifecycle management (ALM). Define Power Platform and Copilot

Studio governance, environment strategy, data loss prevention and security standards.

• Enterprise Agent Pathway: Define and maintain a clear pathway for agent development across

SharePoint Agents, Microsoft 365 Copilot Agent Builder, Copilot Studio orchestration, Azure AI

services and Fabric Data Agents, guiding teams to the right tool for each use case.

• Citizen Developer Enablement: Lead the citizen developer program, covering enablement,

governance and delivery. Grow and engage the maker community, and build reuse catalogs and

showcase platforms that help citizen-built solutions scale.

• Learning Program Design: Create and deliver hands-on Copilot Studio and Power Platform

learning programs, including live coaching, gamified elements, badges and project-based graduation,

in multiple languages where needed.

• Stakeholder and Vendor Engagement: Partner with business leaders, IT, security and data teams

to prioritize use cases and drive adoption. Work with Microsoft product teams on pilots, previews and

product feedback.

• Performance Tracking and Reporting: Monitor agent usage, answer quality, adoption and

business impact. Provide regular reports and insights to stakeholders, highlighting progress and

recommending improvements.

• Collaboration and Teamwork: Collaborate closely with architects, developers, data teams, security

and change management to ensure seamless delivery and exceed stakeholder expectations.

Benefits

Free lunch meal, fruits, snacks, and drinksOnsite gym with a free professional instructorWeekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHPWeekly engagement activities with prizes that are up to 3,000 PHPFree upskilling academy to improve your performance and skillsetState-of-the-art facilities from toilets to your workstationAmenities such as sleeping quarters, game area, chat room, shower room

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