Account Manager

Job Summary

Kiwa Product Compliance is seeking an Account Manager to join their sales team. In this role, you'll manage, retain and grow an assigned portfolio of established customers, taking ownership of ongoing customer relationships, account planning, renewals and growth opportunities. Working closely with operational teams, you will help deliver a seamless customer experience while supporting long-term customer retention and business growth. This is a hybrid role, based in Aylesbury.

About the role

• Manage, retain and grow a portfolio of existing customer accounts.
• Build trusted relationships with key customer stakeholders, understanding their priorities and future requirements.
• Lead customer reviews and account planning activities, ensuring service excellence and long-term retention.
• Identify and develop cross-sell and upsell opportunities aligned to customer needs.
• Coordinate with operational, technical and commercial teams to deliver a seamless customer experience.
• Lead renewal and commercial discussions, including scope, pricing and service agreements.
• Proactively manage customer issues, ensuring timely resolution and clear communication throughout.
• Maintain accurate customer records, opportunities and activities within Microsoft Dynamics 365.
• Provide reliable forecasts for renewals and growth opportunities.
• Share customer, competitor and market insights to support business growth and service development.

Do you have what it takes?

• Proven experience managing and growing B2B customer accounts, including renewals and cross-selling.
• Strong relationship-building, stakeholder management and communication skills.
• Commercially aware, with confidence discussing customer requirements, pricing and value propositions.
• Excellent organisational skills, with the ability to effectively manage multiple priorities and customers.
• Experience using CRM systems to maintain customer and opportunity records.
• A proactive and solutions-focused approach, with strong ownership and follow-through.
• Experience of Global Market Access, type approval or certification services is desirable, with the ability to learn technical services.
• Willingness to travel occasionally when required. 

What can you expect from us in return?

• Salary: £45,000 - £50,000 per annum, dependent on experience
• Hours: 37.5 hours per week, Monday to Friday
• Location/working arrangements: Aylesbury, hybrid (2 days in the office, 3 days working from home)
• Performance-related bonus scheme
• Pension contributions: up to 6% matched employer contribution
• Annual leave: 25 days, increasing to 28 days with length of service, plus Bank Holidays and the option to buy and sell additional leave
• Health & wellbeing support: Health cash plan, Employee Assistance Programme, 24-Hour GP service, eye care vouchers
• Enhanced family leave: maternity, adoption, and shared parental leave with 6 months full pay, plus 2 weeks full pay for paternity leave
• Life assurance: 4x your annual salary
• Referral scheme: £1,000 for successful introductions
• Reward and recognition scheme
• Cycle2Work Scheme

At Kiwa, we deliver results driven by our core values: Ambitious, Reliable, and Engaged the principles that guide how we work with colleagues, customers, and everyone we encounter. We are committed to fostering personal development, encouraging you to be ambitious, explore new ideas, and contribute to making the world a safer, more sustainable place. Here, you’ll thrive in a dynamic environment with ample opportunities for growth and self-development.

As an equal opportunity employer, Kiwa celebrates diversity and is dedicated to building an inclusive, supportive workplace. We embrace flexibility in hiring talented individuals from all backgrounds globally, ensuring a work environment free from prejudice, discrimination, and intimidation. Inclusivity and equality are core to who we are, and we uphold these values without exception.

If you have any questions about this role and would like to speak a member of the Talent Team, please e-mail us at [email protected].