Support the College by providing excellent customer service to prospective students and their influencers, ensuring they have access to accurate and relevant information about studying at the College.
Support the promotion of the College's course offer through proactive engagement with schools, including communication with school contacts, attendance at careers fairs and other events, and delivery of presentations and assemblies. Help raise awareness of the opportunities available at the College and strengthen relationships with schools to support student recruitment.
Support swift handling of concerns raised with the College through triage of complaints and fulfilment of the complaints procedure.

This role is for 27 hours a week, therefore salary will be pro rated.

The following outlines the key duties expected of this role as directed by the Executive Director or relevant Director. It is not an exhaustive list but represents the primary responsibilities:
1. Respond to enquiries and information requests from prospective students and their influencers through a range of channels, including telephone, email and webchat, providing accurate information and appropriate signposting.
2. Maintain up-to-date knowledge of the College's course offer, entry requirements, facilities, admissions processes and student opportunities, working with curriculum and support teams to ensure information provided is accurate and current.
3. Build and maintain relationships with relevant school contacts, including careers leaders and teaching staff, proactively sharing information about the College's courses, events and progression opportunities.
4. Identify and support opportunities to promote the College's offer within schools, including responding to requests for College representation at school events, arranging attendance at careers fairs and information events, and contributing to engagement activities with priority schools.
5. Represent the College at school visits and external events, engaging with prospective students and school staff to promote the College's offer and answer questions about studying at the College.
6. Prepare and deliver presentations, including school assemblies where appropriate, to raise awareness of the College's courses, facilities and progression opportunities.
7. Support the triage of complaints in line with college policy and ensure enquiries are directed to the appropriate team where necessary.
8. Contribute to the wider work of the Marketing team, including supporting College open events, recruitment activities and other promotional events, and undertaking other duties commensurate with the post.
9. Comply with College policies and procedures, including those relating to safeguarding, health and safety, data protection, equality and confidentiality.
10. Undertake mandatory training and continuing professional development, taking responsibility for personal learning and development in line with the requirements of the role.
11. Travel between College sites and undertake evening or weekend work as required to meet the needs of the service.

To ensure compliance with safeguarding guidelines, all applicants must complete the application form in full. This includes providing:

Please note, incomplete applications will not be considered. Your co-operation helps us maintain the highest standards of safety and care for children and young people.

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