Receptionist

ACE Money Transfer | ACE Group

About the Role

ACE Money Transfer is looking for a professional, courteous, well-organised and service-focused Receptionist to run front-desk operations at our Lahore office.

You will be the first point of contact for visitors, employees, business partners and other external stakeholders. Your work will cover:

• managing visitor reception
• handling incoming calls
• coordinating appointments
• keeping records up to date
• managing correspondence
• providing administrative support so the office runs efficiently and feels welcoming

You will report to the Senior Manager – Administration and work closely with Administration, HR, IT, Security and other departments. The role directly shapes how visitors and partners see ACE. It suits someone who is well presented, organised and committed to excellent service.

Reception & Visitor Management
 

• Welcome visitors, guests, clients and business associates professionally and courteously.
• Find out the purpose of each visit and direct visitors to the right department or person.
• Keep the visitor register up to date, recording each visitor’s details, contact information, purpose of visit, and arrival and departure times.
• Coordinate with employees on scheduled appointments and let them know when their visitors arrive.
• Make sure visitors follow office entry procedures and do not enter restricted areas without authorisation.
• Keep the reception area clean, organised and presentable at all times.

Telephone & Communication Handling
 

• Answer incoming calls promptly and professionally, and transfer them to the right department or employee.
• Take accurate messages and pass them on promptly when the person is unavailable.
• Respond to general enquiries and give relevant information while maintaining confidentiality.
• Manage incoming and outgoing correspondence, couriers and official document deliveries.

Administrative & Documentation Support
 

• Keep visitor logs, reception registers and other administrative records.
• Record and track incoming and outgoing couriers, letters and official documents.
• Receive documents, deliver them promptly to the relevant departments and get acknowledgements where needed.
• Help prepare routine administrative reports and keep records in MS Excel and other office tools.
• Monitor reception stationery and office supplies, and tell the Administration Department when stock needs replenishing.
• File, document and safely store reception records.

Office Coordination & Administrative Assistance
 

• Work with Administration, HR, IT, Security and other departments to support routine office operations.
• Help arrange meeting rooms and refreshments for visitors and scheduled meetings.
• Report maintenance, housekeeping and facility issues to the Administration Department.
• Support the Administration team as and when required.
• Follow organisational policies, office protocols, visitor management guidelines and security procedures.

Professional Conduct & Confidentiality
 

• Maintain professional grooming, punctuality and a courteous attitude.
• Handle confidential employee information, business communications and official documents with discretion.
• Make sure internal information is not disclosed to unauthorised people.
• Take a customer-focused, service-oriented approach with employees, management, visitors and external stakeholders.
• Represent ACE Money Transfer positively through professional conduct and clear communication.

Requirements
 

Qualifications & Experience
 

• Bachelor’s degree in Business Administration, Management or a related discipline.
• Additional diplomas or certifications in Office Management, Administration or Customer Service are an advantage.
• 0–2 years of relevant experience in reception, front-desk operations, customer service or office administration.
• Previous experience in a corporate office is preferred. Fresh graduates with strong communication, interpersonal and computer skills may also be considered.
• Basic to intermediate proficiency in MS Office, especially MS Word and MS Excel.
• Strong telephone etiquette and visitor management skills.

Soft Skills & Leadership
 

• Communication: excellent verbal communication and interpersonal skills.
• Organisation: strong coordination and record-management skills.
• Prioritisation: handles several responsibilities at once and plans the day effectively.
• Attention to detail: keeps records accurate and complete.
• Professional presence: well presented, punctual and positive.
• Independence and teamwork: works independently while coordinating well with different departments.
• Integrity and confidentiality: a strong sense of responsibility and professionalism.

Job Details

• Location: ACE Office, Lahore, Pakistan
• Job Type: Onsite, full-time
• Working Hours / Shift: 01:00 PM to 10:00 PM PKT

About ACE Money Transfer
 

ACE Money Transfer is a UK-based multinational fintech headquartered in Manchester, United Kingdom. We provide fast, secure and affordable online remittance services to customers in 29 countries across the UK, Europe, Canada and Australia, and we enable cross-border money transfers to 100+ countries worldwide.

Every day, our platform helps people support their families, pay for education and build better futures across borders. As part of the wider ACE Group, we combine a fast-paced growth culture with strong regulatory standards and a commitment to innovation in digital payments.

At ACE you will work with talented, diverse teams across multiple regions and take real ownership of work that matters. You will also help shape the future of global money movement.

Learn more: ACE Money Transfer Company Profile