Under broad guidance of the Customer Service Control Center Supervisor, you will become an integral part of a high-performing central customer-focused team in Vilnius and provide customers with courteous, professional, and efficient back-office service at all times. Colaborating closely with World Courier offices, you will be responsible for planning, executing, and monitoring shipments, while also reporting essential updates related to specific high-volume transport projects. You will be the point of contact for our selected internal and external customers – usually by phone or via email.

Responsibilities:

 

• Engage in effective communication with external and internal customers
• Receive and reply to inquiries via email, phone
• Monitor and handle shared email inboxes associated with several departments
• Plan and execute EPL (Emergency Parts Logistics) and lifesaving shipment orders (export and import)
• Route shipments, considering commodity and volume, temperature control, and transit time requirements
• Monitor and track ongoing shipments, react to any deviations
• Maintain accurate information regarding shipment status
• Work with transport documentation
• Carry out Customs formalities (Import/Export)
• Adhere to all procedures, work instructions, and regulatory  requirements in performing the job
• Build and maintain relationships with other World Courier offices, clients, agents, airlines, handling agents and suppliers
• Make suggestions to improve existing process, efficiency and consistency to develop the performance of the department
  
  

 

Educational Background:

• Bachelor’s degree (preferable)
  

Work Experience:

• Previous experience in a Customer Service setting and a proactive customer focus
• Experience in Logistics would be an advantage
  

Skills And Knowledge:

• Fluency in English and effective oral and written communication
• Ability to represent a positive and professional image
• Good organizational skills and paying attention to details
• Strong problem solving, analytical and investigative skills to bring issues to resolution

Working hours: Rotating schedule including every other weekend. Working hours on weekdays – 16:00 to 02:00, working hours on weekend – 10:00 to 19:00. Work schedule will be provided to employee in advance.

Rotating on call duty: on weekdays from 02:00 to 09:00, on weekends from 19:00 to 10:00.

Training hours: During the training (2-4 weeks) must be flexible to work core business hours 09:00-18:00 (weekdays only)

Working on public holidays is required and will be paid according to Lithuanian legislation at a rate of 2.

Night-time hours from 22:00 to 02:00 will be paid at a rate of 1.5.

On call duty is paid according to the Lithuanian legislation.

We offer the opportunity for full-time remote work, so candidates from other Lithuanian towns besides Vilnius are welcome.

We offer on-the-job training which allows you the opportunity to learn and begin performing your job duties and hands-on training.

Salary Ranges:

2000-2900 EUR gross monthly

#Li-hybrid

What Cencora offers

We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures

Full time

Affiliated Companies:

Affiliated Companies: World Courier (Lithuania) UAB