- Location
- Bengaluru, KA,IN, IN
- Type
- Full-time
- Department
- Engineering
- Source
- Eightfold
Description
Configure and develop ServiceNow applications, forms, workflows, and user experiences. Implement and support ITSM processes, such as Incident, Problem, Change, Request, and Service Catalog. Develop and maintain Flow Designer flows, business rules, client scripts, UI policies, script includes, and ACLs. Create and enhance catalog items, record producers, variable sets, approvals, and notifications. Work with stakeholders to gather requirements and translate them into technical designs and platform solutions. Develop and support integrations using REST or SOAP APIs, IntegrationHub, and related ServiceNow capabilities. Troubleshoot defects, perform root-cause analysis, and resolve production issues. Follow development standards, update set practices, code review processes, and platform governance requirements. Identify opportunities to improve platform usability, automation, and operational efficiency. The candidate should have hands-on experience in **at least one** of the following: Workplace Service Delivery (WSD) Configure workplace services, such as space reservations, moves, workplace cases, or maintenance requests. Work with workplace locations, spaces, floors, and related data. Support WSD workflows, portal experiences, notifications, and integrations. IT Operations Management (ITOM) Support Discovery, Service Mapping, Event Management, or ITOM Health capabilities. Understand MID Server configuration and troubleshooting. Work with configuration items, discovery patterns, identification and reconciliation, and CMDB data quality. Software Asset Management (SAM) Support software asset data, normalization, reconciliation, and license management processes. Work with software models, entitlements, installations, and reclamation workflows. Assist with software compliance reporting and integrations with discovery or inventory sources. Practical experience in at least one of WSD, ITOM, or SAM. Proficiency in JavaScript and ServiceNow scripting. Experience with Flow Designer, business rules, client scripts, script includes, UI policies, ACLs, and scheduled jobs. Experience developing catalog items, record producers, and service request workflows. Familiarity with REST/SOAP integrations and data import or transformation processes. Understanding of CMDB concepts, tables, relationships, and platform data structures. Experience with testing, debugging, deployments, and production support. ServiceNow Certified System Administrator (CSA). One or more relevant micro-certifications or implementation certifications in ITSM, WSD, ITOM, or SAM. Familiarity with Agile delivery and tools such as Jira. Experience working with update sets, application repository, or source control. Knowledge of CSDM and ServiceNow platform governance practices. The successful candidate is a hands-on developer who can deliver reliable ServiceNow solutions, communicate clearly with stakeholders, and contribute across ITSM and at least one specialist module.