- Location
- Burlington, North Carolina
- Type
- Full-time
- Seniority
- Manager
- Source
- BetterTeam
Description
Why IPS?
If you're searching for a place where you can grow, continue learning, and make a meaningful impact while still having time for the people and moments that matter most, welcome to Integrated Power Services! We believe your value extends far beyond your job title because the best work comes from people who feel supported, challenged, and fulfilled both professionally and personally. Here, you'll find opportunities to develop your career, work alongside exceptional teammates, and be part of a culture that recognizes that your life is worth just as much as your work—if not more. Because when people thrive, businesses thrive. If that sounds like the kind of place you've been looking for, we invite you to join us!
Benefits:
- Paid Time Off (PTO).
- 401k Employer Match.
- Bonus Incentives.
- Extensive Training & Career Development Programs.
- Tuition Reimbursement Program.
- Medical, Dental and Vision plans.
- Employee Assistance Program (EAP).
- And more!
Responsibilities & Expectations:
We are seeking a Field Service Supervisor who shares our commitment to providing an Unmatched Customer Experience (UCE). This individual will be responsible for overseeing and supporting the Field Service Technicians, ensuring efficient operations, and delivering exceptional service to our customers. The Field Service Supervisor will play a key role in managing daily activities, providing guidance, and fostering a safety-first culture.
- Supervise and support Field Service Technicians, ensuring efficient execution of daily tasks and customer commitments.
- Coordinate the deployment of field service resources to meet customer needs and project requirements.
- Maintain regular communication with customers to ensure an Unmatched Customer Experience by addressing inquiries and keeping them informed about services and project status.
- Foster a culture of safety by promoting compliance with all safety protocols and procedures.
- Collaborate with the Area Manager and service center leaders to ensure alignment with operational goals and customer expectations.
- Provide coaching, training, and professional development opportunities for Field Service Technicians to enhance skills and performance.
- Monitor and manage job progress, ensuring timely completion and adherence to quality standards.
- Assist in the development of action plans to achieve operational goals, including resource planning and scheduling.
- Support Continuous Improvement Process Solution (CIPS) initiatives to drive operational efficiency and effectiveness.
Qualifications and Competencies:
- Valid Driver’s License.
- NETA certification preferred.
- Strong leadership skills with a proven ability to manage and mentor a team.
- Excellent organizational and communication skills.
- Demonstrated commitment to safety and fostering a safe working environment.
- Customer-focused mindset with the ability to build and maintain strong relationships.
- Technical knowledge of field service operations, equipment, and procedures.
- Ability to multitask and prioritize in a fast-paced environment.
- Previous experience in a supervisory role or equivalent experience preferred.
You’ll thrive at IPS if you:
- Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
- Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
- Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
- Have an entrepreneurial spirit. You’re proactive, innovative, and thrive in a fast-paced environment.
- Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
- Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.
Who We Are:
At IPS, we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 40,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations.
When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.
IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.
Skills
Compliance