Senior Transportation Services Program Operations Manager

At Significance, we believe the best results come from investing in great people. As a woman-owned consulting firm supporting federal civilian and Department of Defense customers, we bring together talented professionals who are passionate about solving complex challenges and making a meaningful impact.

We're proud of the culture we've built - one rooted in trust, collaboration, respect, and genuine relationships. Our people are empowered to share ideas, grow their careers, and deliver exceptional results while supporting missions that matter. It's a culture we're proud of, and one that has earned us recognition as a Washington Business Journal Best Place to Work for seven consecutive years.

Significance, Inc. is seeking a Senior Transportation Services Program Operations Manager to join our growing team supporting the Department of Health and Human Services (HHS). This position requires the ability to obtain and maintain a Public Trust and is expected to support a hybrid schedule with approximately 2-3 days onsite per week.

POSITION OVERVIEW

Significance Inc. is seeking an experienced, analytical leader to support the HHS Transportation Services (TS) program. This position combines day-to-day transit subsidy operations with financial management, client billing, federal policy implementation, systems modernization, stakeholder engagement, and process improvement. The successful candidate will use data-driven analysis and strong cross-functional coordination to strengthen service delivery, support accurate funding and reporting, and advance complex program and technology initiatives.

KEY RESPONSIBILITIES

Program Operations & Stakeholder Coordination:

•  Oversee daily operational workflows for the Transit Subsidy Program, including its client platform and related HHS and Treasury funding tools.

•  Coordinate client communications and issue resolution across TS programs, working with federal counterparts, customers, vendors, and financial partners.

•  Lead complex transit benefit and charge card initiatives, maintaining project scope, schedules, stakeholder alignment, and appropriate boundaries around inherently governmental functions.

Financial Management, Funding & Billing

•  Coordinate the monthly client billing cycle and funding processes, including follow-up on required client actions across TS lines of business.

•  Support the federal team in coordinating fiscal-year funding agreements and establishing completed agreements in the HHS invoicing system.

•  Monitor funding status, customer utilization, revenue recovery, forecasts, and variances; support billing reconciliation and related accounting activities.

•  Develop Excel-based financial models, perform trend and cost analysis, and prepare monthly, quarterly, and annual reporting for HHS leadership.

Systems, Projects & Integration:

•  Coordinate transportation system enhancements, upgrades, and enterprise transitions, including requirements development, user acceptance testing, release readiness, and rollout communications.

•  Work with technical teams and vendors to support integrations across TS applications, external platforms (including Citibank, WMATA, and Edenred), HHS financial systems, and interagency funding processes.

•  Translate business needs and operational findings into clearly defined system improvements, process changes, and implementation priorities.

Policy, Compliance & Charge Card Operations:

•  Apply applicable HHS, Department of Transportation, and other federal transit benefit guidance; help translate policy updates into compliant procedures and participant instructions.

•  Provide senior-level charge card and banking coordination, including escalated issues, servicing-bank engagement, delinquency mitigation, reconciliations, internal controls, and SmartPay transition readiness.

•  Support compliance with applicable federal and departmental financial regulations, reporting requirements, and records-management practices.

Analytics, Improvement & Knowledge Management:

•  Analyze large operational and billing datasets to identify trends, cost-saving opportunities, recurring problems, and opportunities to improve customer service.

•  Create useful dashboards and performance reporting to communicate findings, measure results, and support evidence-based decisions.

•  Maintain procedures, project documentation, and organized SharePoint/Teams repositories that support collaboration, version control, and business continuity.

•  Use Microsoft 365 tools, including Excel, SharePoint, Teams, Outlook, OneDrive, and Power Automate, to streamline approvals, notifications, and workflows.