Patient Care Coordinator
All Things HR, LLC
·Yesterday
- Salary
- $25 – $28/hr
- Location
- Seattle, WA
- Type
- Full-time
- Department
- Healthcare
- Seniority
- Mid
- Closing date
- Today
- Source
- ApplyToJob
Description
Patient Care Coordinator
The Institute of Complementary Medicine (ICM) is one of Seattle's premier integrative and functional/ naturopathic medicine practices. Our team of physicians and healthcare professionals is dedicated to providing exceptional patient-centered care through a combination of evidence-informed natural medicine, primary care, preventive medicine, specialty services, IV therapy, laboratory services, and innovative treatment approaches.
We are seeking an exceptional Patient Care Coordinator (PCC) to serve as a liaison between patients and the clinic team. This position is vital to ensuring exceptional patient experience, continuity of care, and efficient office operations.
Key Responsibilities of the Patient Care Coordinator:
Patient Care Coordination
Qualifications the Patient Care Coordinator will bring:
Candidate characteristics we are seeking:
Compensation and Benefits:
What we do:
At ICM, we envision a model of healthcare that combines the best of both conventional and natural medicine to benefit your health. Our doctors are highly trained experts in their fields and take the time to listen and properly address your health concerns. They take the time to listen to your story, thoroughly evaluate the cause of symptoms, and offer practical solutions to improve your health.
Check us out here: https://icmedicine.com
If you’re interested in becoming part of this dynamic team, please apply today!
Institute for Complementary Medicine has partnered with All Things HR, an external HR Consulting Company, to assist with the recruitment process.
The Institute of Complementary Medicine (ICM) is one of Seattle's premier integrative and functional/ naturopathic medicine practices. Our team of physicians and healthcare professionals is dedicated to providing exceptional patient-centered care through a combination of evidence-informed natural medicine, primary care, preventive medicine, specialty services, IV therapy, laboratory services, and innovative treatment approaches.
We are seeking an exceptional Patient Care Coordinator (PCC) to serve as a liaison between patients and the clinic team. This position is vital to ensuring exceptional patient experience, continuity of care, and efficient office operations.
Key Responsibilities of the Patient Care Coordinator:
Patient Care Coordination
- Serve as the primary point of contact for patients regarding scheduling, purchases and general inquiries – in a manner that is efficient and provides a high level of customer service.
- Serve as an extension of the care provided by the providers and ensure that patients always have a positive experience.
- Ensure that patients are checked in and checked out properly from all visits (in-person and telemedicine) as outlined in the company’s SOPs. Correct any mistakes, missed duties as part of the Daily Audit.
- Follow Opening and Closing Procedures as outlined in SOP to ensure that the office is running smoothly and is a welcoming/ professional environment for patients, team members and providers.
- Report to Clinic Manager any workflow that lacks a clear SOP.
- Provide a high standard of professionalism and customer experience at all times.
- Respond to messages from patients in a timely, respectful manner, same business day whenever possible.
- Report any incident or concerns with patient and/or provider interactions immediately to the Clinic Manager.
- Respond to messages/ tasks from providers and team members in a timely, respectful manner, same day whenever possible.
- During periods of low patient volume or downtime, assist with other front office duties, including checking incoming faxes, reviewing documents, and providing general administrative support as directed.
- Communicate regularly with other PCCs and the Clinic Manager concerning daily tasks and workflows to ensure that all are completed by the end of the day.
- Thoroughly, accurately, and efficiently fulfill all responsibilities, only involving additional team members when absolutely necessary. This helps create a seamless and effective patient experience and environment, in which they feel valued and will want to return.
- Own your individual professional growth and development (e.g., competencies, knowledge, soft skills). Ensure that you consistently apply what is gained to daily responsibilities and overall operation, as well as contribute to team growth.
- Perform any additional duties assigned by the Clinic Manager
- Demonstrate ownership of your learning/ professional growth to ensure that work duties are completed
Qualifications the Patient Care Coordinator will bring:
- 2-3 years’ experience with front desk medical or customer service working directly with people
- Customer service/ retail experience highly desirable
- Reliability — ability to work 40 hours per week consistently
Candidate characteristics we are seeking:
- Demonstrate reliability, professionalism, and a positive attitude in all patient and team interactions.
- Demonstrate a growth mindset, especially concerning challenges and conflicts with the goal of growing as a professional.
- Maintain patient confidentiality and HIPAA compliance at all times.
- Communicate clearly and compassionately with patients.
- Adapt quickly to changes in workflow, schedule, or patient needs.
- Outgoing personality, enjoys working with patients.
- Strong communication skills.
- Support the overall mission and strategic objectives of ICM.
Compensation and Benefits:
- $25.00 - $28.00 per hour, depending on experience
- Health insurance
- Paid Time Off
- Paid Holidays
- Continuing education opportunities
- Employee discounts on services and products
What we do:
At ICM, we envision a model of healthcare that combines the best of both conventional and natural medicine to benefit your health. Our doctors are highly trained experts in their fields and take the time to listen and properly address your health concerns. They take the time to listen to your story, thoroughly evaluate the cause of symptoms, and offer practical solutions to improve your health.
Check us out here: https://icmedicine.com
If you’re interested in becoming part of this dynamic team, please apply today!
Institute for Complementary Medicine has partnered with All Things HR, an external HR Consulting Company, to assist with the recruitment process.
Skills
Patient CareComplianceCustomer ServiceHIPAA