Service Helper

Description

Are you someone who enjoys working and operating on heavy equipment? SEI is looking for a Service Helper to play a vital role in maintaining our rental fleet, supporting branch operations, and ensuring equipment is ready for our customers.

As a key member of our team, you will help maintain a safe, clean, and organized yard while inspecting, cleaning and preparing equipment for rental, transportation, and customer pickup. This role is responsible for equipment check-in and check-out, basic maintenance, wash bay operations, and ensuring machines are accessible and ready for use. The Service Helper plays a critical role in delivering a positive customer experience by helping ensure equipment is presented in excellent condition and available when our customers need it.

Who We Are

Stephenson Equipment, Inc. has been an industry leader in Pennsylvania, New York, Maryland, D.C., and Virginia since 1957, providing sales, rentals, parts, and service for construction equipment, cranes, paving, road building, and road maintenance equipment. 

What You'll Do

• Assist Field and Shop Technicians as required.
• Use the yard machine to load and unload customer equipment, stock shipments and more. 
• Assist with maintaining a safe, clean, and organized yard to support efficient operations.
• Process equipment check-in and check-out activities while ensuring accurate documentation.
• Inspect, clean, and assess equipment for damage, wear, or maintenance needs.
• Maintain the cleanliness and operational readiness of the wash bay and associated equipment.
• Perform basic preventive maintenance and service tasks on equipment being returned from or prepared for rental.
• Prepare and stage equipment for transportation, delivery, or customer pickup.
• Collaborate effectively with team members to support branch and operational goals.
• Complete administrative tasks, including recordkeeping, reporting, and equipment documentation.
• Perform additional duties and responsibilities as assigned to support business operations.

What We're Looking For

• Excellent communication and customer service skills.
• Ability to work independently and with a team.
• Dependable, self-motivated and safety conscious. 
• Strong mechanical aptitude and attention to detail.
• Ability to problem solve.
• Ability to operate heavy equipment and vehicles for testing and verification purposes.
• Ability to safely lift 50 pounds regularly and up to 100 pounds with assistance when required.

Why Join SEI?

• Comprehensive Medical, Dental, and Vision Insurance – Day 1.
• 401(k) with Company Match.
• Paid Time Off and Paid Holidays.
• Opportunities for growth and professional development.
• Stable, employee-owned organization with a strong reputation in the equipment industry.
• Supportive team environment with long-term career potential.

Requirements

Education & Experience

Required

• High School Diploma or GED required.
• 1-3 months related experience and or training.
• Basic computer and data entry skills.
• Ability to read, understand, and follow written instructions, work orders and other routine business documents. 
• Ability to prepare clear and professional written communications and effectively communicate with customers, coworkers, and management.
• Ability to follow written and verbal instructions and use sound judgment to solve routine problems safely and effectively.

Preferred

• Strong mechanical aptitude and attention to detail.
• 1-2 year’s experience working on heavy equipment. 

Work Environment

Work performed both inside in a garage environment as well as outdoors in an equipment yard environment. Noise level ranges from moderate to loud. Temperatures will vary season to season. While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands/fingers with both fine and gross motor movements, reach with hands and arms, climb and balance, stoop, kneel, crouch or crawl. Will need the ability to safely lift up to 50 lbs. on a frequent basis. 

The above statements are intended to describe the general nature of the position and may not include all of the duties required of the position. Stephenson Equipment, Inc. is an EEO employer and values diversity. All qualified applicants are encouraged to apply.