Billing Service Agent – German (Sofia)

German-speaking Customer Care Specialist – Technical Support, Billing & Sales (m/f/d)

About the role

Provide customer support in German, assisting customers with technical issues, billing enquiries, administrative requests and account-related questions. You will identify customer needs, offer effective solutions and recognise relevant sales opportunities.

Responsibilities

- Provide customer support in German

- Handle technical support requests, billing enquiries and administrative questions

- Assist customers with account-related issues

- Analyse customer problems and provide effective solutions

- Identify customer needs and relevant sales opportunities

- Escalate complex issues to the appropriate departments

Requirements

- German at C1 level or above

- Strong communication and customer service skills

- A proactive, solution-oriented approach

- Good organisational skills and attention to detail

- Flexibility to work full-time or part-time schedules

- Little or no previous experience is required, and students are welcome

Project details

- Location: Sofia, Bulgaria (on-site)

- Planned start date: 2nd December 2026

- Schedule: Monday to Saturday, between 09:00 and 21:00, on shifts; flexible working hours, full-time or part-time

- Interview process: remote interview

- Employment type: permanent contract

- Open positions: 15

What we offer

- Base salary: 1,636.14 EUR gross per month (up to 2,557 EUR gross per month including bonuses)

- Billing skills bonus: 102.25 EUR gross

- Unlimited sales bonus: top performers earn more than 1,000 EUR per month

- Relocation support: 2 weeks of accommodation in Airbnb and up to 255 EUR to cover your flight ticket (paid with the first salary)

- 20 days of annual leave

- International working environment

Interested? Apply now and send us your CV, and our team will contact you for a short introductory call. We look forward to hearing from you!