Pest Control Customer Service Supervisor

Description

Join the #1 Locally Owned Pest Control Company in the Tri-State Area

Green Pest Solutions is proud to be the #1 locally owned and operated pest control company serving Pennsylvania, New Jersey, and Delaware. Since 2004, we've grown to become one of the Top 34 Pest Control Companies in the U.S. (as recognized by PCT Magazine) and, for the eighth consecutive year in 2026, have been recognized as one of the “Top 100 Best Places to Work” by the Philadelphia Business Journal, earning 1st Place in the Extra Large Company category.

We are consistently recognized as one of the fastest-growing companies in the region, including honors from the Philadelphia 100 and Fast 50. Our growth is driven by one thing: an exceptional team dedicated to providing 5-star service to our customers every day.

Our mission is simple: to be the leader in the lawn care and pest control industry by delivering a superior customer experience. That starts with hiring exceptional people—like you.

Pest Customer Service Supervisor

The Pest Customer Service Supervisor is responsible for recruiting, training, developing, and leading a Supervisor, Scheduler, and team of 10+ Customer Service Representatives (CSRs). This position oversees the daily operations of the customer service department, ensuring exceptional customer experiences, strong customer retention, and efficient call center operations.

The role is responsible for call center management, administration, scheduling, recruiting, collections, team development, and participation in strategic initiatives and projects. The ideal candidate is a strong leader who can motivate a team, manage competing priorities, and consistently deliver Best-in-Class Customer Service while upholding our 5-Star Service Standards.

What You'll Do

Position Details:

• Schedule: Approximately 50 hours per week, with occasional Saturdays based on business needs.
• Attire: Business professional attire.
• Team Leadership: Lead a Supervisor, Scheduler, and team of 10+ Customer Service Representatives.
• Call Volume: Oversee daily call center operations, managing up to 750 calls per day.
• Meetings: Participate in weekly Pest Staff meetings, team meetings, individual 1:1 meetings with team members, and office meetings with the senior management team.
• Travel: Occasional travel for 1–3 industry trade shows, continuing education opportunities, and visits with industry peers or other companies.

Education & Experience:

• Bachelor's degree or equivalent relevant experience.
• Minimum of 5 years of inbound call center experience.
• Minimum of 3 years of inbound call center management experience.
• Experience with the 8x8 phone system is a plus.
• Experience with a route-based CRM system is a plus.

Requirements

Physical Requirements:

• Ability to sit, stand, and walk throughout the workday.
• Ability to use hands and fingers to operate a computer keyboard, mouse, telephone, and other standard office equipment.
• Ability to frequently sit and reach with hands and arms.
• Ability to occasionally lift and/or move up to 20 pounds.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Key Responsibilities:

• Drive customer retention and deliver Best-in-Class Customer Service.
• Oversee daily call center operations and manage up to 750 calls per day.
• Recruit, hire, onboard, train, and develop new office team members.
• Lead, motivate, and manage a team of at least 10 employees.
• Manage the 8x8 phone system and associated reporting.
• Oversee the Accounts Receivable collection process.
• Maintain office goal boards and monitor team performance.
• Handle customer inquiries, concerns, and complaints professionally and effectively.
• Evaluate employee performance, provide consistent feedback, and identify opportunities for development.
• Ensure compliance with company policies and procedures while upholding our 5-Star Service Standards.
• Organize and oversee onboarding and ongoing training for new team members.
• Monitor and maintain office supply inventory.
• Participate in strategic initiatives, projects, and process improvements that support the business.

Requirements:

• Excellent verbal and written communication skills.
• Strong interpersonal, negotiation, and conflict resolution skills.
• Excellent  active listening skills, with the ability to understand concerns, ask appropriate questions, and communicate effectively.
• Strong leadership and personnel management skills, including the ability to motivate, develop, and direct employees.
• Highly organized and detail-oriented, with the ability to manage multiple tasks and projects while prioritizing workload efficiently.
• Ability to work well under pressure and manage changing deadlines and business needs.
• Strong analytical and problem-solving skills.
• Ability to prioritize responsibilities and delegate tasks effectively.
• Ability to act with integrity, professionalism, and confidentiality.
• Experience or exposure to multi-site, multi-state operations.
• Proficiency in Microsoft Office Suite or similar software.
• Ability to quickly learn and navigate the organization's CRM system.

Why You'll Love Working Here

At Green Pest Solutions, our people make us the #1 Local Lawn and Pest Company! We are proud to be a locally owned and operated company serving the Pennsylvania, New Jersey, and Delaware communities since 2004.

• Award-Winning Workplace: Recognized as one of the Best Places to Work by the Philadelphia Business Journal for eight consecutive years, including 1st      Place in the Extra Large Company category in 2026.
• Industry Recognition: Recognized among the top pest control companies in the country by PCT Magazine.
• Leadership Opportunities: Make a meaningful impact by developing employees,      strengthening teams, and helping shape the customer experience.
• Career Growth: Be part of a growing company that values continuous improvement, professional development, and internal advancement.
• People-First Culture: Join a team that values collaboration, accountability, and delivering exceptional service to our customers.
• Competitive  Compensation: Competitive salary with additional bonus opportunities.
• Retirement Benefits: 401(k) with company matching.
• Health & Wellness: Health, dental, and vision insurance.
• Paid Time Off: Paid vacation to support work-life balance.

What Does Success Look Like?

• Building and maintaining a motivated, accountable, and high-performing customer service team.
• Consistently delivering exceptional customer service while improving customer retention.
• Effectively managing daily call center operations, employee performance, and customer needs.
• Developing employees through consistent coaching, training, and individual feedback.
• Maintaining efficient office operations while identifying opportunities to improve processes and performance.
• Creating a positive team environment that supports company goals and our 5-Star Service Standards 

Our People Make Us the #1 Local Lawn and Pest Company!

If you are a motivated leader who enjoys developing people, improving operations, and creating exceptional customer experiences, we would love to hear from you!

Green Lawn Fertilizing and Green Pest Solutions is an Equal Opportunity Employer. We’re committed to building a diverse, inclusive, and respectful workplace for all team members.