Technical Writer / Training Specialist

Unissant, Inc. delivers innovative capabilities to the agencies that keep our nation healthy and safe. We apply our domain expertise, data acumen, and technology know-how to achieve breakthrough results for our clients. Working collaboratively, we advance missions and careers through a focus on honesty, integrity, and dependability. We continuously look for talent, excited to join that effort. To learn more about our exciting organization, please visit us at www.unissant.com.

Unissant is seeking a Technical Writer / Training Specialist to support a newly awarded program for a federal health agency. Develop and maintain technical documentation, user guidance, and training materials that help staff and users understand and operate enterprise business applications.

The ideal candidate translates technical information into clear, accurate guidance and delivers practical training for audiences with different levels of technical knowledge.

Essential Duties and Responsibilities:

• Work with application specialists, developers, analysts, and operations staff to gather and verify documentation and training needs.
• Develop and maintain user guides, operating procedures, technical instructions, release guidance, and support documentation.
• Create training presentations, exercises, quick-reference guides, and job aids for application functionality and process changes.
• Maintain searchable knowledge-base articles and context-sensitive help content in approved repositories.
• Support system communication planning by preparing clear user notices and training communications for approved releases and changes.
• Coordinate and deliver online instructor-led training and application walkthroughs tailored to user roles and needs.
• Support transition knowledge-transfer sessions by organizing materials, capturing procedures, and tracking documentation gaps.
• Review materials with subject-matter experts; maintain version control and update content as systems and processes change.
• Collect training feedback and survey results; revise materials to address usability issues and common questions.
• Use Government-approved tools and protect sensitive information; validate any AI-assisted documentation against authoritative sources before publication.

Work Experience and Job Skills:

Basic Qualifications:

• 5 years of experience developing technical documentation and user guidance for software applications or IT services.
• Ability to translate technical concepts and procedures into clear, accurate language for technical and nontechnical audiences.
• Experience interviewing subject-matter experts and validating documentation against working systems and approved procedures.
• Experience developing training materials, job aids, and presentations aligned to user tasks and learning needs.
• Ability to facilitate online training or application demonstrations and respond to questions with support from technical specialists.
• Experience maintaining document versions, coordinating reviews, and applying consistent formatting and accessibility practices.
• Ability to document work clearly, protect sensitive program information, and collaborate across Government and contractor teams.
• Ability to meet federal suitability and access requirements and provide on-site support in the Bethesda, Maryland area as directed.

Additional Qualifications:

• Experience maintaining online help, searchable knowledge bases, and documentation in SharePoint or comparable approved tools.
• Familiarity with organizational change management, user adoption, and post-training feedback methods.
• Experience preparing accessible documents and training materials for Federal audiences.
• Experience supporting a Federal IT services environment, preferably within a federal health agency or comparable federal IT environment.
• Experience transferring knowledge from an incumbent team and maintaining reliable services during transition.

Education:

• A degree or relevant coursework in technical communication, English, education, information systems, or a related discipline is preferred.

Certificates, Licenses and Registrations:

• Relevant technical communication, instructional design, training, or accessibility credentials are preferred.

Communication Skills:

• Clear verbal and written communication skills, with the ability to coordinate professionally across Government, prime contractor, and subcontractor teams.
• Ability to facilitate user training, write clear instructions, and coordinate technical reviews with Government and contractor stakeholders.

Clearance Requirements:

• Must hold or be eligible for a Public Trust Moderate (Tier 2) background investigation and meet applicable federal suitability, badging, and system-access requirements.

Travel:

• Washington,DC.

Environmental Requirements:

• Mainly a routine office environment.
• May be required to lift up to ten (10) pounds
• Flexible in working extended hours

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Unissant management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, where applicable and available, reasonable accommodation(s) may be made to enable individuals with disabilities to perform essential functions of this position.

Candidate(s) will be required to go through pre-employment screening.

Unissant, Inc. is a proud Equal Opportunity Employer! (EOE; M/F/Disability/Vets)