Client Experience Manager - BRNC

Dovida is seeking a passionate and driven Client Experience Manager to champion the client journey and lead a high-performing team for our Margate based office.

The Client Experience Manager will be responsible for leading and inspiring the client experience team to ensure the business achieves required outcomes and growth. The Client Experience Manager will also be responsible for ensuring quality standards and compliance are met throughout the business while developing and implanting strategies for efficiency of care.

This is an exciting opportunity for an experienced leader with an entrepreneurial mindset, who is passionate about quality care, regulatory excellence and empowering teams to ensure that our clients receive the highest standard of support.

Why Join Us? 

• Lead meaningful change while advancing your own professional growth
• Birthday Day Off 
• A rewarding career where you can make a positive difference in the lives of seniors and their families. 

Responsibilities:

• Leading and mentoring the Client Experience Team to deliver consistently high-quality care
• Ensure compliance with Home Care Standards for all client care plans, reviews, and ongoing care.
• Guiding and educating Care Managers on Support at Home requirements and regulatory changes
• Overseeing accurate documentation and reporting for external stakeholders, including the Aged Care Quality and Safety Commission
• Identifying and implementing improvements to enhance service effectiveness and operational efficiency

Qualifications & experience:

• Proven experience leading and developing high-performing teams
• Experience in identifying, coordinating, and managing care services for home care clients
• In-depth understanding of Aged Care and Disability legislation and regulatory requirements, particularly Support at Home reforms
• The ability to inspire, motivate, and elevate those around you
• Registered Nurse or Clinical experience highly desirable

About Dovida

Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings. 

At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care. 

Australian work rights

Applicants must have permanent or temporary rights to work in Australia with no restrictions.

This is an onsite position.

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