National Rental Center Manager

Description

The National Rental Center Manager is responsible for overseeing all operational aspects of LGH Rental Centers nationwide, ensuring consistency in quality, safety, productivity, and customer satisfaction. Provides leadership and accountability to Regional Rental Center Managers and supports Rental Center teams through strategic initiatives focused on operational excellence, training, and continuous improvement.

ACCOUNTABILITIES

· Promote Culture, Teamwork & Leadership Development: Foster a culture of accountability, professionalism, and teamwork aligned with LGH’s mission and values. Mentor and coach Regional Rental Center Managers to strengthen leadership, communication, and decision-making skills. Collaborate with HR on staffing, hiring, retention, performance reviews, and succession planning.

· Optimize Staffing & Workflow: Lead initiatives to improve staffing, workflow efficiency, equipment utilization, and cost control.

· Budget, Resource & Cross-Department Management: Manage specific operational budgets, by controllable nominals for rental centers in your AOR, approve major expenditures, with VP approval where needed and ensure responsible use of company resources. Collaborate with Sales, Quality, Safety, and HR to ensure consistent standards and communicate regularly with executive leadership on operational conditions and opportunities.

· Lead & Manage Regional Teams: Direct Regional Rental Center Managers to ensure operational consistency and alignment with company goals across all North American Rental Centers.

· Drive Safety, Quality & Audit Initiatives: Implement nationwide programs for safety, quality control, equipment readiness, and employee development. Standardize and oversee national safety audits to ensure all rental centers meet or exceed LGH safety expectations.

· Evaluate Performance: Monitor rental center performance, productivity metrics, and service standards to maintain operational excellence.

· Policy & Compliance: Establish, review, and enforce policies and procedures to ensure compliance with LGH and OSHA requirements.

· Strategic Planning: Collaborate with Operations and Executive Leadership to develop and execute short- and long-term operational strategies supporting LGH’s growth objectives.

· Identify & Address Risks: Analyze performance data, audits, and rental center visits to identify trends, risks, and improvement opportunities.

· Training & Quality Control Oversight: Partner with training staff to identify training priorities and align programs for Foremen, Assistant Foremen, and shop rental center employees to ensure consistent skill development across all locations. Collaborate with Leadership, IT Training, and QA/Product Training teams to ensure training initiatives are properly scoped, scheduled, and supported. Analyze quality control results, validate corrective action plans, and ensure effective implementation to drive operational quality, performance improvement, and adherence to organizational standards and operational excellence.

· Supervisory Responsibilities:

o Directly supervise all Regional Rental Center Managers.

o Indirectly oversee rental center Foremen and Assistant Foremen through RRCMs.

o Responsible for hiring, training, mentoring, evaluating, rewarding, and disciplining employees as appropriate, maintaining harmony and alignment among teams.

LEADERSHIP OPERATING RHYTHM

Frequency | Focus Areas

Weekly - Safety | Operations Review | Manager Coaching | Capacity | Customer Escalations

Monthly - Business Performance | Fleet Readiness | Rental Center Reviews | Talent | Cross-Functional Alignment

Quarterly - Strategy | Capital Planning | Process Improvement | Succession Planning

Annual - Strategic Planning | Budget | Organizational Review | Goal Setting

Measures of Success: Safety | Fleet Availability | Operational Excellence | Labor Productivity | Customer Satisfaction | Budget Performance | Leadership Development | Strategic Execution

Compensation:  Compensation will be commensurate with experience and includes a competitive salary.

Benefits: Paid holidays, sick, and vacation time; full benefits package including medical, dental, vision, short term disability, basic life insurance, plus additional optional voluntary benefits; vested 401(k) with 5% company match; continual, comprehensive, industry-leading training program. 

QUALIFICATIONS AND EXPERIENCE

Essential

· High School Diploma or Equivalent; equivalent operational leadership experience considered.

· Minimum 8–10 years in operations, logistics, or rental management, with at least 5 years in a multi-site leadership role.

· Proven ability to manage and develop teams across multiple locations; demonstrated success in process improvement and strategic execution.

Desired Skills

· Leadership & Team Management

· Strategic Planning & Project Management

· Data Analysis & Reporting

· Safety & Quality Assurance

· Communication & Collaboration (Oral & Written)

· Conflict Resolution & Interpersonal Skills

· Computer Proficiency (ERP, MS Office)

· Time & Resource Management 

All employment offers are contingent upon the ability to pass:

• Background/driver's history check
• Previous employment verification
• Hair Follicle drug test
• DOT physical

We are interested in every qualified candidate who is legally authorized to work in the United States. However, we are not able to sponsor work visas.