- Location
- Athens
- Workplace
- Remote, Onsite
- Type
- Full-time
- Department
- IT
- Closing date
- Today
- Source
- CareersPage
Description
Location: Athens, Greece (on-site or remote, depending on the team)
Language: Portuguese (native/C1), English (B2+)
Schedule: Monday to Friday, with occasional weekend shifts in some teams; fixed day or rotating shifts depending on the team
Salary: attractive salary package with monthly productivity bonus and loyalty payments
About the role
Join a team supporting leading international brands in cloud services, online platforms and messaging, fintech, wearable technology, online advertising and consumer products. As the first point of contact for Portuguese-speaking users, you will resolve technical issues, answer account and payment questions and deliver a smooth experience across phone, chat, email and social media.
Responsibilities
- Act as the first point of contact for Portuguese-speaking users via phone, chat, email and social media
- Resolve technical issues with apps, devices, accounts and online services
- Assist with account access, payments, refunds and subscriptions
- Escalate complex cases to specialised teams and follow up until they are resolved
- Document all interactions accurately in CRM systems
- Maintain high standards of quality and customer satisfaction
Requirements
- Portuguese at native or C1 level
- English at B2 level (C1 for some teams)
- Strong written communication skills
- Good PC skills and the ability to work with several tools at the same time
- Typing speed of at least 25 words per minute
- Ability to stay calm in a fast-paced environment
- Customer support experience is a plus (some teams require 1+ year)
- The right to work in the EU
What we offer
- A competitive salary with progression after 12 months and after 3 years
- Monthly productivity bonus of up to 20% of your salary
- Loyalty payments after 3 and 9 months (selected teams)
- Transport bonus and food allowance for on-site roles (selected teams)
- Remote work options in selected teams
- Relocation support if you're moving from abroad
- Full paid training, a nesting period and team well-being activities
- 8-month contract, with potential for extension
How to apply
Interested? Apply here or send your CV in English to [email protected] with the subject Portuguese-speaking Customer Support – Athens.