- Location
- Ashville, OH
- Workplace
- Onsite
- Type
- Full-time
- Closing date
- Today
- Source
- ApplyToJob
Description
What You’ll Be Doing
- Support Fooda events in a variety of capacities, including: being onsite to set-up, tear down, clean equipment and site areas, problem-solve, and ensure high quality set-up and customer experience
- Gain competency with Fooda’s technology and standard operations procedures
- Problem-solve for issues such as incorrect orders, late deliveries, late restaurant arrivals, or incorrect email communication
- Troubleshoot technical issues with point-of-sale (POS) system, onsite technology, and TV menu boards
- Conduct onsite Fooda promotions and mobile app coaching
- Provide real-time onsite customer service to resolve issues promptly directly with the consumer
- Facilitate audits of restaurant event set-up to ensure consistency and high quality
- Escalate issues to Operations Manager when necessary to keep them informed or help problem solve
- Critical hours are over lunch we have 2 positions available Monday - Friday (10 am – 2 pm) but responsibilities may span 8am-4pm, depending on the market and need
Skills
Customer Service