Operations Support, Specialist

Job Description

Operations Support, Specialist serves as a primary for shipping and receiving operations, combining daily material-handling responsibilities with team guidance, training, safety oversight, audit readiness, and operational problem-solving. The role is the first point of escalation for receiving discrepancies, errors, system roadblocks, and internal or external inquiries, and partners with the supervisor when additional support or resolution is required.

Key Responsibilities:

• Hands-on receiving operations: Spend a significant portion of the shift, often up to 50%, actively receiving materials, unloading trailers, and operating approved material-handling equipment.
• Team onboarding and training: Serve as the primary trainer for Receiving associates and as the powered industrial truck (PIT) trainer for the logistics department.
• Daily team coordination: With Supervisor, leading start-up meetings, conduct job observations, update department boards, and promote positive verbal and written communication and collaboration.
• Issue resolution: Act as the first point of escalation for receiving discrepancies, errors, system roadblocks, and other operational concerns before involving a supervisor.
• Communication: Serve as the first point of contact for Receiving PDL emails and research and respond to internal and external inquiries.
• Documentation: Review and provide input on work instructions.  Ensure associate paperwork, including packing lists, is uploaded before the end of each week and maintain required housekeeping and safety checklists.
• Nonconformance follow-up: Escalate open nonconformance materials (NCMs) aged more than one week to the supervisor for resolution.
• Supply management: Create purchase orders for the logistics department, ensure required operating supplies are available, and review stocking levels monthly.

Safety, Compliance, and Operational Readiness

• Maintain a safety-first culture and ensure team members follow required safety protocols and properly operate pallet jacks, forklifts, and other powered industrial trucks.
• Confirm that dock operators maintain active equipment licenses and verify completion of pre-shift equipment safety inspections.
• Check that RF scanners and terminal workstations are functional and ready for use.
• Immediately red-tag defective machinery or equipment to prevent use until it is repaired or cleared.
• Maintain clean, organized 5S workstations and ensure trailer lanes remain clear.
• Serve as the point of contact for inbound and Environmental, Health, and Safety audits.
• Follow all company and department policies, reinforce required procedures, and set the standard for integrity without bypassing job requirements or cutting corners.

 

What Success Looks Like

The successful candidate will be a visible, dependable Operations Support Specialist who supports the team on the floor, maintains safe and orderly operations, addresses issues promptly, and consistently demonstrates the standards expected of Logistics employees.

Qualifications

• Requires higher education or specialized training/certification, or an equivalent combination of education and experience.
• Typically, at least 3-6 years of relevant experience for entry to this level.
• Working knowledge of SAP, RF hand scanners, and department performance metrics.
• Demonstrated ability to train employees, coordinate daily work, solve operational problems, and communicate effectively with internal and external partners.
• Ability to perform physical receiving work, unload trailers, and safely operate required material-handling equipment.
• Strong attention to documentation, audit readiness, housekeeping, safety, and policy compliance.
• Ability to model excellence in job performance, attendance, teamwork, and adherence to policies and procedures.
  

Additional Details

This job has a full time weekly schedule. Applications for this job will be accepted until at least November 16, 2026 or until the job is no longer posted.

The full-time equivalent pay range for this position is $27.69 - $43.27/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email [email protected] or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.

Travel Required:

No

Shift:

Day

Duration:

No End Date

Job Function:

Manufacturing