- Salary
- £60k – £70k
- Location
- London
- Type
- Full-time
- Department
- Insurance
- Closing date
- Today
- Source
- Vincere
Description
Medical Malpractice & Clinical Negligence / Liability Loss Adjuster
Location: Home-based (UK) with travel requirements
Contract: Full-time, Permanent
£60,000 - £70,000
About the Role
We’re looking for an experienced and proactive Technical Loss Adjuster to join our client’s Medical Malpractice and Clinical Negligence team. This role offers a diverse and challenging portfolio of claims, requiring technical expertise, attention to detail, and a client-focused mindset.
The position is home-based, with UK travel and occasional overnight stays required. International travel may also be necessary in line with business needs.
Key Responsibilities:
- Receive, acknowledge, and manage new claims from inception to resolution (“cradle to grave”).
- Conduct thorough investigations, including obtaining supporting documentation, reviewing medical and other records, and taking witness statements.
- Prepare detailed analytical reports covering policy coverage, liability, quantum, and recommended actions.
- Handle a varied caseload including medical malpractice, clinical trial, product liability (PL), and employers’ liability (EL) claims — both UK and international.
- Assess claim potential and ensure compliance with referral and licensing levels.
- Instruct and manage external experts such as solicitors, forensic specialists, and medical consultants.
- Maintain current knowledge of technical and legal developments relevant to your caseload.
- Build and sustain client relationships through strong communication and consistent service delivery.
- Manage workload, WIP, and debt effectively to meet productivity and financial targets.
- Ensure compliance with internal procedures, technical claims handling guidelines, and regulatory requirements (including FCA and TCF principles).
- Contribute to the team’s performance by achieving SLA compliance of 90% or above.
- Support business development through client engagement and cross-team collaboration.
About You:
- You are a technically skilled and confident Adjuster who takes ownership of your caseload and demonstrates professional integrity at all times. You’ll have the ability to handle complex liability claims with precision and sound judgment, while maintaining a commercial awareness of productivity and cost management.
Essential Skills & Experience:
- Proven experience managing a mixed portfolio of specialist liability or medical malpractice claims.
- Strong analytical and investigative skills with attention to detail.
- Excellent communication, negotiation, and report-writing abilities.
- Financially astute with experience managing WIP and debt.
- Strong customer focus and a proactive, solution-oriented mindset.
- Effective team player with the ability to build collaborative internal and external relationships.
- Organised, resilient, and adaptable in managing competing priorities.
- Confident user of relevant claims and business technology systems.
Desirable:
- Experience handling international claims.
- Familiarity with delegated authority arrangements.
- Willingness to train in and handle new lines of business.
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional development and progression
- Supportive team culture and collaborative environment
- Exposure to complex, high-value claims work
Skills
ComplianceNegotiation