- Location
- Bossier City, LA, US
- Type
- Full-time
- Closing date
- Today
- Source
- iCIMS
Description
WE LOVE OUR WORK.
General Accountabilities:
- Checks in and checks out guests while providing the highest level of professional and courteous customer service possible at all times.
- Maintains an operating bank. This includes receiving cash, credit cards, and comps in payment.
- Responsible for posting charges, settling folios, groups, and due outs. Maintains proper communication with Supervisor and housekeeping.
- Handles guest problems or complaints in a courteous and professional manner.
- Maintains knowledge of hotel, casino, outlet, and community events.
- Answers, records, and processes all guest calls, messages, requests, questions, and concerns.
- Contact appropriate individuals or departments as necessary to resolve customer’s requests.
- Reviews memos and documents pertinent information.
- Recruit's assistance of hotel manager in unique situations.
BRING US YOUR BEST.
Qualifications:
- Previous experience in hotel front desk or office setting preferred; minimum one (1) year of experience in a customer service position required.
- Computer literate with capability in Microsoft office
- Strong decision making and problem-solving skills.
- Meticulous attention to detail.
- Excels both independently and as a member of a team.
Skills
Customer ServiceHousekeeping