- Salary
- $50k – $65k/yr
- Location
- Remote
- Workplace
- Remote
- Type
- Full-time
- Department
- Support
- Experience
- 2+ years
- Source
- Lever
Description
About Softdocs
Softdocs helps public-sector organizations modernize the way they capture, manage, secure, and move information.
Our cloud-based platform brings together document management, electronic forms, workflow automation, electronic signatures, and intelligent document processing—helping organizations replace paper, manual processes, and legacy systems with simpler, more connected digital experiences.
More than 1,000 education and government organizations rely on Softdocs to modernize operations and better serve their communities.
We’re a fully remote, people-first company built on our values of Candor, Curiosity, Collaboration, Grit, and Inclusivity.
As a Client Support Technician, you’ll be the trusted problem-solver for customers across the world using Softdocs’ document management and eForms solutions. You’ll combine your technical expertise with a customer-first mindset to resolve issues, explain complex concepts simply, and make every interaction a positive one.
This isn’t a “reset your password” type of support role — you’ll dig into databases, logs, and application behavior to identify the why behind problems and guide clients toward success.
Skills
JavaScriptSQLSQL ServerCustomer Service
Benefits
Remote Position: 100% remote work from anywhere in the U.S.Direct Access to Leadership: You’ll have open access to our CEO and senior leaders from day one.Comprehensive Benefits: Medical, Dental, Vision, 401(k), Disability, $15,000 Life Insurance, flexible PTO, 13 holidays, and paid parental leave.Laptop/Equipment Stipend: Choose your laptop and set up your remote workspace your way.Professional Development: Grow through training, learning opportunities, and leadership exposure.Mentorship & Collaboration: Work closely with senior leaders and cross-functional teams. Collaboration fuels innovation here.People-First Culture: Bring your full self to work. We believe family time (however you define it) matters.Retention Record: Our average employee tenure is over 5 years, with many team members here for more than a decade.