Engineer I, Warranty

ASTEMO AMERICAS, INC.Quality Management

Job Description:

• Always operate in a safe manner, following all company rules including 100% adherence to PPE
• Manage warranty part return process from Customer warranty center and present warranty teardown analysis on a weekly basis to customer
• Lead Root cause investigation of warranty found through part returns and that cross-functional actions are quickly taken to eliminate the cause.
• Collaborate with Hitachi manufacturing and accounting dept to evaluate and reduce warranty debits by OEM
• Collaborate and negotiate with Customers and Hitachi Accounting dept to lead warranty recovery efforts through pass-thru chargebacks, warranty claim disputes, warranty share rate negotiations
• Use data to reduce Hitachi share percentages as they pertain to warranty bills by Customers
• Provide continuous updates to Customers pertaining to status of warranty improvement items
• Ensure manufacturing facilities establish clear and concise timelines for when action items will be implemented and ensure they work towards meeting these timelines

• Prepare and distribute Daily/Weekly/Monthly reports to the management
• Track continuous improvement through measurable reports/graphs

Knowledge, skills & abilities:

• This position performs job duties in an ethical and professional manner, ensuring Compliance to all Quality related Customer and Internal requirements
• Minimum of 1-3 years of experience in Warranty analysis with emphasis on Toyota Supplier Warranty Cost Share process; Ford Customer Portal and Warranty Management Systems (GWC, GSAR, Covisint); GM Customer Portal and Warranty Management system (TF, OWT Terms & Conditions).
• Must be willing to travel to support customer needs (frequency up to 30%)
• Ability to self-prioritize and work efficiently both alone and in groups
• Preference to Certification in formal problem-solving methodologies
• Ability to work independently with minimal direction is required as are strong verbal and written communication skills
• Experience with PCs and application software, such as MS Office tools is required

Education:

Bachelor’s degree in engineering field or equivalent manufacturing experience

Experience:

• At least 2 years prior manufacturing  related experience preferred
• Working experience with problem solving tools, SPC, GD&T, and 8D
• Previous working experience in automotive warranty systems

Physical Demands:

• Required to sit or stand for long periods of time
• The employee may occasionally lift and/or move up to 40 pounds
• Ability to work 40 – 60 hours per week, including weekends and holiday work required

Travel:

Up to 30% domestic and international travel to suppliers and customers may be required as needed

Work Environment:

Working in an office environment with exposure to manufacturing areas

Equal Opportunity Employer (EOE) – Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender, identity, disability, protected veteran status and national origin.

At Astemo, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. Our goal is to build an inclusive work environment that celebrates the differences of our employees. We want to ensure that every employee feels valued, respected and empowered. We don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Astemo is proud to be an equal opportunity employer.

If you need a reasonable accommodation to apply for a job at Astemo, please send the nature of the request and contact information to [email protected] when applying for the position.