- Location
- Carlstadt, NJ
- Department
- Customer Service
- Source
- Paylocity
Description
Description
We are seeking a friendly, customer-focused Customer Service Representative to join our team. The ideal candidate will be the first point of contact for walk-in customers, providing exceptional service, answering inquiries, and assisting with purchases or service requests. This role requires excellent communication skills, a professional demeanor, and a passion for customer satisfaction.
Requirements
Key Responsibilities
- Greet and assist walk-in customers in a courteous and professional manner.
- Address customer inquiries, provide product/service information, and resolve any issues or concerns.
- Process transactions, orders, or service requests efficiently and accurately.
- Maintain a clean and welcoming service area.
- Identify customer needs and recommend suitable products or services.
- Handle customer complaints with patience and escalate issues when necessary.
- Keep up-to-date with company products and pricing.
- Maintain records of customer interactions and transactions with follow up on open accounts and quotes.
- Collaborate with team members to ensure smooth daily operations.
Requirements
- Previous experience in customer service, retail, or a related field is preferred. Garage Door or Construction experience a plus.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to multitask.
- Basic computer skills and familiarity with POS systems.
- Bi-lingual in Spanish a Plus
Schedule
Monday - Friday 7:30am-4pm
Skills
Customer Service