Onsite Engineer

Onsite IT Support Engineer – London Bridge

Location: London Bridge, Central London
Salary: Up to £45,000 per annum
Working Pattern: Monday to Friday, 5 days onsite
Employment Type: Permanent, Full-Time

The Opportunity

We are working with a leading UK Managed Service Provider (MSP) who are looking to recruit an experienced Onsite IT Support Engineer to provide dedicated technical support to one of their key customers based in London Bridge.

This is an excellent opportunity for a technically capable, customer-focused IT professional who enjoys being hands-on, resolving technical issues and working directly with end users.

You'll be the primary onsite technical contact, taking ownership of day-to-day IT support, troubleshooting, hardware deployments and infrastructure maintenance, while working closely with a wider technical support team.

Key Responsibilities

• Provide dedicated onsite IT support, resolving hardware, software and infrastructure issues.

• Troubleshoot and support Windows desktops, laptops, mobile devices and peripherals.

• Support Microsoft 365, Windows Server, Entra ID and associated Microsoft technologies.

• Assist with the installation, maintenance and troubleshooting of network infrastructure, including switches, firewalls, wireless access points and cabling.

• Carry out hardware installations, replacements, upgrades and decommissioning.

• Support office moves, infrastructure changes and hardware refresh projects.

• Manage incidents and service requests in line with agreed SLAs.

• Maintain accurate technical documentation, asset records and system configurations.

• Act as a trusted technical point of contact, delivering excellent customer service and communicating effectively with stakeholders.

• Work collaboratively with remote support teams to resolve more complex technical issues.

Essential Skills & Experience

• Previous experience in an IT Support, Desktop Support, Field Engineer or Onsite Engineer position.

• Strong troubleshooting experience across Windows 10/11 and Windows Server environments.

• Good working knowledge of Microsoft 365 and Entra ID (Azure Active Directory).

• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, routing and switching.

• Experience supporting IT hardware, peripherals and basic network infrastructure.

• Exposure to backup, disaster recovery or cloud infrastructure solutions.

• Strong communication skills and confidence supporting users face-to-face.

• Ability to work independently, prioritise workloads and take ownership of technical issues.

• Willingness and ability to work onsite in London Bridge five days per week.

Desirable Experience

• Microsoft Intune and Conditional Access.

• Microsoft Azure or other Infrastructure as a Service (IaaS) technologies.

• Backup and Disaster Recovery as a Service (DRaaS).

• Mimecast or similar email security solutions.

• Experience working within an MSP environment.

• Hands-on experience with physical server and network installations.

What's on Offer?

• Salary up to £45,000, depending on experience.

• Permanent opportunity with an established and growing Managed Service Provider.

• Exposure to a varied Microsoft and infrastructure technology environment.

• Opportunity to take ownership of onsite IT services for a key customer.

• Support from an experienced wider technical team.

• Opportunities to develop your technical skills and progress your career.

Interested?

If you're an experienced IT Support Engineer who enjoys hands-on technical work, solving problems and delivering excellent customer service, we'd love to hear from you.

Apply today to find out more about this opportunity.