Coordinator, Operations, Rooms

Mandarin Oriental Hotel Group is looking for a Coordinator, Operations, Rooms to join our Group Operations / Rooms Operations team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Based in our Hong Kong Corporate Office, this role provides an opportunity to work across Mandarin Oriental’s global portfolio of hotels, supporting the Group Rooms Operations function. You will work closely with hotel and corporate teams on Rooms initiatives, projects, communications and operational priorities across the Group.

About the job

Based at the Mandarin Oriental Hotel Group Corporate Office within the Group Operations / Rooms Operations team in Hong Kong, the Coordinator, Operations, Rooms is responsible for providing coordination, administration, documentation, communication and project support across the global Rooms Operations agenda. The Coordinator, Operations, Rooms reports to the Group Director of Service Excellence and Rooms.

As Coordinator, Operations, Rooms, you will be responsible for the following duties:

• Support the development and maintenance of presentations, documentation, content, best practices and materials for Rooms-related meetings, communications, initiatives and projects.
• Participate in Rooms Operations initiatives, including working groups, task forces and pilots, while supporting change management, colleague engagement and coordination across the global portfolio.
• Coordinate property surveys, information gathering, best-practice reviews, Rooms calls and other activities supporting global Rooms Operations priorities.
• Support Rooms Opening Excellence activities, including coordination, tracking, documentation reviews and updates.
• Administer and maintain Rooms digital resources and collaboration platforms, including Rooms Central, SharePoint and Smartsheet, as required.
• Provide administrative support for relevant Rooms platforms and systems, including helloMO, HMS, Alliants and Actabl, and assist with departmental invoices, expense reports and related processes where required.
• Assist with basic PMS - HMS configuration and updates when required, working alongside the Rooms Operations Manager - Systems & Projects.
• Support the Group Director of Service Excellence and Rooms with travel planning, schedule organisation, hotel communications and other coordination requirements.
• Coordinate follow-up on agreed team actions, deliverables and updates, helping ensure assigned priorities are completed accurately and on time.
• Liaise with hotels, corporate colleagues and relevant external vendors in support of Rooms Operations projects and initiatives.

As Coordinator, Operations, Rooms, we expect from you:

• Around two years of on-property experience within a Front Office department.
• An undergraduate degree is preferred but not required.
• Fluent spoken and written English.
• Knowledge of and basic proficiency in Mandarin Oriental Rooms systems.
• Ability to produce clear, high-quality documentation, presentations and communications.
• Proficiency in common computer applications and programmes.
• A well-organised and dependable approach, with the ability to manage multiple priorities and follow through on agreed actions.
• Clear and effective communication skills and a collaborative working style.
• A proactive and detail-oriented approach, with a commitment to completing tasks accurately and on time.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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